How to solve the problem that customers want to return their cards?

You can negotiate with customers to provide better service. If the customer insists on returning the card, it will be returned.

According to the provisions of Article 26 of the Law on the Protection of Consumers' Rights and Interests, when using standard clauses in business activities, business operators should draw consumers' attention to quantity and quality, price or expenses, time limit and method of performance, safety precautions, risk warning, after-sales service, civil liability and other matters related to consumers' major interests in a significant way, and explain them according to consumers' requirements. Operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting operators' responsibilities, and aggravating consumers' responsibilities, by means of format clauses, notices, statements, shop notices, etc. , and shall not use format terms and use technical means to force transactions.

Format terms, notices, statements, shop notices, etc. If it contains the contents listed in the preceding paragraph, its contents are invalid.