What are the needs of nail shop customers? In addition to nail art, what needs does a nail salon need to meet?

1 cheap. At present, there are many profiteering behaviors in nail shops, so operators should set a price equal to the value and price, that is, the pricing of services, not only the pricing of services, but also the pricing of goods, and nail shops should also set a reasonable profit.

Manicure shops should provide customers with an elegant environment.

3 nail shops should provide customers with a clean environment.

Let customers feel a pleasant consumption environment (such as music, etc.). ).

5. Give customers warm enjoyment. ?

Let customers learn some daily skin care and maintenance, which will narrow the distance with customers. Because consumers' skin care knowledge is still relatively lacking, nail shops must let customers develop synchronously with nail shops to be healthy.

7? Employees' attitude towards customers should be warm reception, meeting customers' needs and making customers satisfied with our service.

Let customers have a feeling of convenience. Customers can't provide service in time or wait too long after arriving at the store, which will lead to the loss of customers. ?

9 nail shops should provide pre-sales service and after-sales service. Pre-sale service means that the nail salon has truthfully explained to customers what they can and can't do before the customers enjoy the service. After the customer completes the service, the nail salon has the responsibility and obligation to guide the customer's family to do daily maintenance. Because customers come to the nail salon only a limited number of times a month, and the rest of the time depends on careful maintenance at home, manicurists should use some knowledge of daily maintenance at home to guide customers. ?

10 Know and be familiar with customers. This is a very important link, because only by turning customers into friends of nail shops can we achieve the goal of retaining customers. We should not only help customers register their age, address, name, etc. And help her solve the problems that can't be solved in life, so that customers will truly become long-term customers of nail shops. ?

1 1 When choosing products, nail salons must choose products suitable for operation according to their actual geographical location, consumption capacity and customer base.

12 instruction is very important in the whole manicure process. If the customer is not interested in nail art, it is difficult for the manicurist to give the customer advice on nail art or long-term maintenance, so the nail shop must actively guide the customer and let her have a strong interest in nail art.

13 nail salons must provide customers with complete choices. Because customers go to nail salons in pursuit of beauty, manicurists should give customers some good suggestions on women-related decorations such as clothes and makeup, so that customers can have a satisfactory and complete choice.