What are the common communication skills of Taobao customer service in Taobao shop?

Taobao customer service is a bridge between stores and consumers, mainly to guide consumers to buy products and promote the transformation of stores. Taobao customer service work is very hard, and it is very necessary to master certain communication skills. Bian Xiao will tell you the common communication skills of Taobao customer service.

1, greetings

Greeting is the first sentence between customer service and consumers. Different consumers should use different greetings. For new users, can you use customer service? Dear, welcome. I am a customer of XXX store. I'm glad to serve you. ? Can you say anything about the seller of secondary consumption? Welcome to visit again. I'm glad to serve you. what can I do for you? Such greetings will make users feel more comfortable and close the distance with consumers.

2, the user is difficult

Most users have some difficult problems when looking for customer service. When users have questions about products, customer service will answer them in detail in time and can't show impatience. Most users' doubts about the product are introduced on the details page, although the customer service still has to answer it again because the user just wants to confirm it. For some questions raised by users, if you don't know much about them, don't be too absolute, so as not to cause misunderstanding and unnecessary disputes among buyers.

3. Facing the bargaining users

Although the goods in the store are clearly marked, there are still users who come to bargain and ask about the discounted prices. At this time, customer service should pay attention, and users can be rejected in these two ways:

(1) Explain to the user that the product quality is very good and make him feel that the product is worth the money when he buys it;

(2) Explain that this price is already a discounted special commodity, which makes buyers feel that they have earned money by buying baby at this price.

If the user still bargains after this answer, it shows that he has confidence in the product and only thinks of more benefits. Customer service can give some gifts appropriately without changing the price, which can facilitate the transaction.

Taobao customer service is very important for stores, because they communicate with users the most. If sellers want to increase store sales, they must do a good job in training Taobao customer service. I hope Bian Xiao's introduction will be helpful to all sellers. If in doubt, please consult a professional hosting service provider to provide high-quality operation services for merchants. Editor: Address: www.yibang.com Contact: 153558 13062.