I can't recognize Kingston's mobile phone memory card. What should I do?

If the phone does not recognize the memory card, we recommend that you:

1. Shut down and take out the SD card, and check whether the card slot and direction of the SD card are correct.

2. Reinsert the SD card to restart the machine.

3. If you still can't recognize the SD card, it is recommended to put the SD card in other mobile phones to see if it can be recognized normally.

4. If you can identify it, please back up the contents of the SD card, format the SD card and put it back in the phone.

5. If it is still unrecognizable, it may be that this SD card is not compatible with your device. It is recommended to change to another SD card and try again.

6. If not, please update the mobile phone system version: Settings-About the mobile phone (about the device)-Download the update manually/download the update automatically (software update/system update-update). Note: Please back up the data in the device before upgrading.

If the problem still exists, I suggest you take the purchase invoice, maintenance card and mobile phone to the local Samsung after-sales service center, and professional engineers will help you test it.