What are the guests talking about?

What is the guest proverb? In our traditional culture, civilized etiquette is very important, and receiving guests is also a kind of etiquette culture. Generally, there are standardized words and actions. Knowing the relevant content can avoid unnecessary negligence. What are the following guest proverbs?

What is the common saying of the guests? 1 1. A distinguished guest is called (distinguished guest).

Guests from afar are called (distant guests).

Strangers are called (uninvited guests)

Guests who drink tea in the teahouse are called (tea guests)

The guests who go to the temple to burn incense are called (pilgrims).

6. Guests who lobby everywhere are called (tourists).

7. Guests who don't come and go often are called (rare guests).

8. Guests in a foreign land are called strangers.

9. Regular customers are called (regular customers)

10, the customer who buys things is called (customer)

The meaning of honorific title

Courtesy, a Chinese vocabulary, means respectful address, which belongs to honorific and polite terms. According to different objects, there are many names. When addressing the emperor, there are generally "Your Majesty, King, King, King, Son of Heaven, Wancheng, Lord, Lord, Head of State, Ascension to Heaven" and so on.

For ordinary people, there are "public, monarch, first step, son, monarch, Lord, father-in-law, your Excellency, elders, platform, Confucianism, adults, brothers" and so on. In ancient times, we called each other's fathers your father, male and adult, your mother, Taijun and your wife Zheng Ling.

In spoken language, it is common to call a wife and father Taishan and Bingweng, brothers Kunzhong, Kunyu and your brother, and sons your son, your son, your son, your daughter, your daughter and your love.

What are the guests talking about? 2 How to receive guests?

1, immediately entertain the visiting guests.

Most visitors are very important to the company. They should show friendliness, enthusiasm and willingness to provide services. If you are typing, you should stop immediately. Even if you are on the phone, you should nod to the visitors, but you don't need to get up immediately to meet them or shake hands with them.

2. Welcome guests warmly and actively.

When greeting, you should nod gently and smile. If it is an old customer, the name should be more cordial.

When a strange guest comes.

Be sure to ask his name and the name of the company or unit. You can usually ask: What's your name, please? What company are you from?

4. When the guest does not make an appointment to visit.

Don't directly answer whether the leader is there, but tell the other party: "I'll go and see if he is there." At the same time, he politely asked the other party's purpose: "What do you want with him?" If the other party doesn't give you a name, be sure to ask, and try to judge whether you can meet the leader from the guest's answer.

5. Judge the identity and type of visitors.

To know in advance whether the leader is willing to receive any visitors at any time, or whether he likes it as the case may be, visitors can generally be divided into several categories:

(1) customers;

(2) partners in work, partners;

(3) Family members and relatives;

(4) personal friends;

(5) others.

Without an appointment, you can usually decide which one comes first in the above order. If the visitor is very important, don't stop without permission.

6. When refusing to meet, explain the reasons and apologize.

Don't confirm your other appointment time without the consent of the leader. It's best to tell visitors, "Can I call you back to confirm the time?"

7. If the leader is absent or can't be contacted for a while.

Explain the reasons to the important guests, indicating that they will take the initiative to contact or assist in arranging another appointment. If the other party agrees, ask the other party for its mailing address and contact time.

8. Pay attention to keeping visitors waiting.

Greet the guests warmly and don't let them feel left out. If guests want to visit in advance, it is reasonable to ask them to wait. Please sit in the right seat. Generally, some newspapers and magazines should be prepared in the reception room, and it is best to introduce the publicity materials of the unit for the visiting guests to read. Guests should sit at a certain distance from your seat, so that when you leave your seat, the other party can't see the documents on your desk.

What are the guests talking about? 3. How to treat customers correctly? Remember these eight tips and three taboos.

1. When customers enter the store, check their sight.

Ordinary shop assistants are more sensitive to customers after entering the store, but shop assistants with good performance are more sensitive to customers on the road before entering the store.

The customer's eyes will stay on the classification somewhere in the store, or on a product in the store, and then stop and walk into the store. Therefore, customers' needs can be understood to a certain extent through their sight before entering the store.

Try to pay attention to the customer's sight before entering the store! Remember to pretend as if nothing happened. It is forbidden to stare at customers.

I didn't say "it suits you" at first.

The average shop assistant will easily say "it suits you" immediately when a customer has a favorite product.

In fact, "it suits you" and "you don't want to buy it?" The meaning is the same, which will make customers feel sold and produce silence.

A clerk with good sales performance will not say "it suits you" when looking in the mirror or asking customers to try it on. But before that, praise the goods first and completely enhance the value of the goods.

3. Don't use "What do you want to see?"

Do you always use "what do you see" to approach customers inadvertently?

A clerk with good performance will only use this sentence for those customers who rush into the store with obvious purpose. In fact, you can definitely answer "What do you want?" How many customers will this question have?

So the better the clerk's performance, the more casually he will let customers find it.

4. Don't care too much about the opportunity to approach customers.

The more you consciously approach the customer, the more blunt the customer reception will become, and it will easily become an unnatural reaction.

In the final analysis, in a natural opportunity to get close to customers, it is easier to lead to good results without computers.

"Timing is the key to getting close to customers", and clerks with good sales performance value sizing up the situation the most.

5. "I understand" can resonate with customers.

Understand customers' opinions and ideas by expressing "I understand", "as you say" and "yes". It is the so-called "Me too", which resonates with customers.

Everyone has a desire to be recognized by others. I will feel intimate with people who "can identify with me" and "we think alike".

Shop assistants with good performance have unconsciously become accustomed to this sympathetic response, shortening the distance between them and customers.

6, pay attention to the standing position and body orientation

Shop assistants with good performance will pay attention to their standing position and body orientation when facing customers from approach to experience.

For example, when a customer approaches, you should not stand in front of the customer, but should lean 45 degrees and stand in the same direction as the customer to say hello.

7. Say the advantages of the goods before showing them.

Ordinary shop assistants will ask, "How about this?" Didn't say anything. All of a sudden, the judgment of the quality of goods will be left to the customer to decide, but the clerk with good sales performance is different.

Before showing the goods to customers, they will explain the characteristics of the goods, especially the advantages.

8. Communicate for the first time when looking in the mirror.

The average shop assistant hopes to communicate with new customers as soon as possible, but it is useless to strike up a conversation immediately after meeting.

Compared with this, customers want to hear more information about goods. Shop assistants with good performance will enliven the atmosphere with topics related to goods, and take the goods off the shelves for customers to try on when looking in the mirror. When you look in the mirror, customers will more or less open their hearts and speak more smoothly.

Ordinary shop assistants will fail if they want to communicate before customers open their hearts. Shop assistants with good sales performance will not approach customers for nothing at the beginning.

Clothing store shopping guide sales should pay attention to three taboos, to realize:

When we are complaining, the customer is far away from us; When we lowered our heads to play with our mobile phones, customers quietly passed by us.

If you want to be a master, please put away your mobile phone and complain, and calm down and think about what customers really want. We must pay attention to the following three aspects!

1 Don't judge a book by its cover.

Judging people by their appearances is a big taboo. If you have the ability to see ordinary people, you must have taken a fairy class. Because judge a book by its cover, customers are lost everywhere. Even if you don't buy it this time, you may often patronize it because you feel good.

Salespeople can do the following two things. First of all, of course, it's a deal. If you can't close the deal on the spot, give the customer a reason to turn back.

All sales staff training should proceed from these two points, with a long-term vision and no snobbery. Today, customers want to see if you can turn it into a reason to buy another day.

2, not amateur

You must be a professional. Imagine you go shopping. What would you think if the salesperson didn't understand the product, expressed incoherently, said untrue words, and communicated with you in an uncertain tone?

So you must study hard, dare not say that you are an expert, but at least be familiar with the information of products, companies and industries, so that customers can really enjoy professional services.

Don't argue with customers about right and wrong.

Let customers believe that you don't argue with customers; Don't blame the customer; Have the courage to admit your mistakes; Listen more and talk less; Not in a hurry to clinch a deal;

Let customers feel that they are making decisions, and provide all kinds of evidence or make what you say tangible so that customers can perceive it. Trust is established, and everything is a logical conclusion.

Many times, customers are driven away by us, so we should calm down and think about what customers want. What exactly can we offer our customers? Less glitz, less trouble. Smile more and pay more attention, and we will have a future.