Give you a job task, do it beyond expectations.

A common problem faced by many white people in the workplace is: I have worked hard to complete the tasks assigned by the leaders, and the results have been completed, but why can't I always get recognition or appreciation? Admittedly, the mentality of waiting for the appreciation of leaders to improve their work enthusiasm is unacceptable in the workplace, and this matter is another matter. How to be recognized to complete the task alone is a key point in expectation management.

Suppose you regard the leader as one of your customers, and now you have to complete a task assigned by the leader. In order to satisfy leaders, according to the basic triangle formula: customer satisfaction = customer experience-customer expectation, that is, in order to improve customer satisfaction, on the basis of fully understanding customer expectations, we should improve the customer experience value as much as possible to produce better customer satisfaction. Corresponding to daily work, efforts in the following directions will often get twice the result with half the effort.

First, fully understand the expectations of leaders. When taking over a task, first sort out the key points, look at the purpose and goal of this matter from the perspective of the leader through empathy, and ensure that you really understand this task and fully understand the concerns of the leader. Communicate and confirm in time when you don't understand. Of course, you must think actively. After all, leaders won't have so much time to teach Xiao Bai by hand.

Second, implement it wholeheartedly. After understanding the task, before and during the execution, take the initiative to think and ask questions, consider the risks and many aspects involved, improve the cognition with a modest attitude, and be responsible for the results with high standards and strict self-discipline. Especially the elderly in the workplace, perhaps because of their confidence in their own experience, or because they can't lose face, or perhaps because they think they are past the age of hard work, they are often unwilling to put 100% or even 120% energy into their work. At this time, returning to zero in time and looking at the fresh blood in the workplace will help improve their work engagement and happiness.

Third, create results that exceed expectations. Using lean methods, including working ideas and methods, the scheme or result made exceeds the expectations of the leaders, and while completing the basic requirements, strive for Excellence and enhance the effect of the results. For example, it is more perfect, smarter and brings greater market value. There are many standards and methods to measure the quality of results, such as lean analysis through data.

Fourth, continue to exceed expectations. Improve your expectation management of work output results and constantly surpass them. In this case, it can be carried out through the cycle of self-reflection, summary and improvement, or through comparing with others, we can think about the structure and limitations of self-cognition methods, tap our own advantages, form our own thinking analysis routines, enhance our positive influence and form our personal brand effect. This continuous optimization can further improve the probability of continuously exceeding expectations and form a virtuous circle.

Fifth, improve personal influence. In the process of constantly creating unexpected results, the influence of individuals is actually increasing. If we can infect, even drive or guide colleagues around us to advance this goal together, then in the workplace, this achievement beyond the scope of the task itself is more likely to greatly enhance the leadership experience value and give us more opportunities, which is another achievement.

Some people will feel that it is good to meet expectations with so much work and so much consideration. In fact, there are many ways to combat job fatigue, such as using more scientific work concepts and methods to improve your work efficiency. Take every job, small or big, seriously with the mentality of doing something and not doing something. The same is true of extending it to life. If you put your heart into it, the result will never be too bad.

Therefore, whether it is work or life, using a method that suits you, coupled with the pursuit of exceeding expectations, supplemented by a serious attitude, is likely to produce surprising results. Just try it.