What if Taobao sellers ignore people?

If the seller doesn't reply to the message, he can only contact Taobao online or call Xiaoer. Xiao er urged the seller in various ways, but could not force the delivery. There is no guarantee that Xiao Er will say that the seller will cooperate.

You can judge whether the seller has received the message through Ali Want Want and carry out the follow-up operation.

In the Want Want message, it will show whether the seller has read it. If it reads it and still ignores people, that is the seller's service attitude. In view of the fact that the seller may still need to be contacted for follow-up problems after purchase, it is suggested to apply for a refund directly and replace the seller with higher credibility.

In this case, if you don't intend to refund, you can only wait and complain after the transaction, and you can claim a 5% penalty on the grounds of delayed delivery. What you can do now is either apply for a refund or complain to him and threaten the seller later. It's no use looking for Taobao customer service now, unless you want a refund.

Extended data:

Substitution (Receiving Trap)

The buyer said he received the goods, but the bag he received was a big brick. You clearly remember sending him digital supplies, and besides, you are not in the sales of building supplies. The user asks for a refund, and it is a brick return, otherwise it is a bad review+complaint.

Countermeasures: try to deliver the goods by express delivery, and ask the customer to open it in front of the express delivery. If it is surface mail, when mailing, we will check the mailed items clearly in front of the post office staff and write down the delivery list clearly.

Bad review threat (claim compensation)

When the buyer received the goods, he said that he was not very satisfied, but he didn't want to return it, that is, he asked for compensation, that is, he returned some money. Otherwise, it will be maliciously evaluated.

Countermeasures: After all, credit is the seller's life on the Internet. At this time, it depends on whether the buyer's request is reasonable.

Suggesting meeting this kind of buyer is to persuade him to return the goods, because even if I give him some compensation, I don't know what he will say.