Can wechat fortune-telling ask customer service for a refund?

According to the criminal law, whoever swindles public or private property in a relatively large amount shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also or only be fined.

Is it useful to report WeChat being cheated? If the amount is small, after the report is verified, the company may seal up the fraudulent account, but it may not be recovered.