How long does it take for Taobao refund review?

If the transaction is still in progress, please contact the seller in time to negotiate exchange or return. If no agreement can be reached through negotiation due to postage or refund, you can apply for a refund. After the seller refuses to apply, you can apply for "requesting customer service intervention" in time and upload valid vouchers (such as physical comparison pictures and quality inspection vouchers, etc.). ) for Taobao customer service verification. ② If the transaction is successful within 0- 15 days, please use Aliwangwang to contact the seller to negotiate exchange or return, and save the negotiated Aliwangwang chat record and return voucher; If the transaction is not resolved within 15 days after success (if no refund is received), please go to the "My Taobao"-"Bought Baby" page in time to find the corresponding transaction, click "Apply for after-sales" and upload relevant vouchers (such as physical comparison pictures, screenshots of Ali Wangwang's chat history, return logistics receipts, quality inspection vouchers, etc. ), waiting for customer service to intervene and verify. Reminder: There is only one opportunity for after-sales rights protection. It is recommended to wait until the seller handles after-sales rights protection. The rights protection time is 0- 15 days after the transaction is successful. Please pay attention to the rights protection time. If it is not initiated within the time limit, Taobao will no longer accept it. After-sales processing time after successful transaction 15 days.

Author: Yang Ye

Link:/Question /302649845/ Answer/1273084455

Source: Zhihu.

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