Taobao custom bracelet is seriously inconsistent with the description of the merchant. How to defend rights?

If the things bought on Taobao do not match the physical description, apply to the merchant for a return first. If the merchant does not return the goods, we can directly complain to Taobao's customer service.

There is something wrong with what you bought. First of all, calmly explain the situation to the merchants and make it clear who is responsible for the accident. After defining the responsibility, if it is the responsibility of the merchant, discuss with the merchant the way and value of compensation.

So I ask for a refund. I also want to talk about the courier fee, because this is a problem that the product promotion language does not match the reality, so the seller has the responsibility to give it to us. Method 2: If the negotiation can't go on, then find a treasure customer service to defend rights and send you a screenshot of your chat. I believe it can solve your confusion. I wish you success!

If you complain after returning the goods, you can complain that the description does not match. When you buy it, you have a snapshot of the page. You have to prove that your product does not match the description on the description page. Otherwise, you will basically lose the case. Customer service generally takes the easy way, so I suggest you apply for a refund directly.

If you complain after returning the goods, you can complain about the inconsistency. There is a snapshot on the page at the time of purchase, and you have to prove that your product does not match the description on the description page. Otherwise, you will basically lose the case. Taobao Xiaoer will take the approach of making peace and advise you to return the goods.