Telephone number of complaints from training institutions 1239 1

1239 1 is a special supervision and reporting mailbox used by the Ministry of Education for educational services.

1239 1 is the special telephone number used by the Ministry of Education for educational services. In order to promote the publicity of educational information and better serve the people, the Education Management Information Center of the Ministry of Education actively assisted the General Office of the Ministry of Education in applying for the national public service telephone number 1239 1.

Reporting channel:

The Ministry of Education has set up a unified telephone number and e-mail address for supervision and reporting, accepting social supervision.

Tel: 010-66092315/3315 (7× 24 service, 24 hours a day).

E-mail:1239 1@moe.edu.cn.

1. When the interests are damaged, please report to the local education department as soon as possible.

2. Please prepare the following materials before reporting: reporting matters, local handling opinions, name and ID number.

3. Please keep your mobile phone open after reporting, so that the follow-up investigation can be carried out.

Reporting methods of educational institutions:

1. Complaints about private education and training institutions can be lodged with local civil affairs bureaus and education bureaus.

2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau.

3. No matter what kind of educational institutions violate the law, they can report it through the Consumer Voice platform. Legal basis: Article11of the Criminal Procedure Law.

Reports, complaints and reports can be made in writing or orally. The staff who accept the oral report, complaint or report shall make a written record, which shall be signed or sealed by the informant, complainant and informant after being correctly read out.