Which department should I complain about the problem of arbitrary charges?

Legal analysis: the problem can be solved through consultation. If negotiation fails, you can complain to the local consumer association. It is more reliable to call the consumer's complaint telephone number 123 15 for real-name reporting. If it is a chain store, you can also complain to the headquarters and so on.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 32 The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, in accordance with the provisions of laws and regulations, take measures within their respective functions and duties to protect the legitimate rights and interests of consumers. The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.

Thirty-third relevant administrative departments shall, within the scope of their respective duties, regularly or irregularly conduct spot checks on the goods and services provided by operators, and timely announce the results of spot checks to the public. Where the relevant administrative departments find and determine that the goods or services provided by the operators are defective and endanger the personal and property safety, they shall immediately order the operators to take measures such as stopping sales, warning, recall, harmless treatment, destruction, and stopping production or services.

Thirty-fourth relevant state organs shall, in accordance with the provisions of laws and regulations, punish business operators for illegal and criminal acts that infringe upon the legitimate rights and interests of consumers in providing goods and services. Article 35 The people's court shall take measures to facilitate consumers to bring lawsuits. Disputes over consumers' rights and interests in accordance with the provisions of the Civil Procedure Law of People's Republic of China (PRC) must be accepted and tried in a timely manner.

skill

The above answer is only for the current information combined with my understanding of the law, please refer carefully!

If you still have questions about this issue, I suggest you sort out relevant information and communicate with professionals in detail.