What kind of customers are the most difficult to deal with?

In this era of "customer first, payment is king", all walks of life pay attention to the concept of customer-oriented, which not only allows customers to enjoy VIP treatment during the purchase process, but also advertises convenience, efficiency and permanent warranty in after-sales service. From time to time, they also introduce various super preferential feedback schemes to retain these customers, and all the designs are from the customer's point of view! Engaged in various industries, I have the opportunity to contact ordinary individual customers or corporate customers, such as salesmen, stall owners, restaurant waiters and department store counters, and I have to contact hundreds of different customers every day! Which main stars are the most troublesome customers for first-line sellers? What is the best way to deal with these Australian guests? Let's look at the following analysis: Zixing Zixing ranked first because the general sales tactics such as teasing, making friends, tender feelings offensive and preferential offensive were completely useless to him, and even aroused his disgust and made him leave without saying anything! In fact, Wei Zi attaches importance to the quality, function, brand guarantee and after-sales service of the product itself, so in the face of super-rationality, he only needs to introduce the product in detail, answer his questions honestly, and not try to cover up the shortcomings of the product, so that he can fully understand the situation of the product, so that his purchase opportunities will increase; When he releases his purchase intention, if it can be supplemented by celebrity purchase guarantee, celebrity endorsement and other "celebrity blessing methods", he will feel that his status is similar to that of a celebrity and will be spanked, so that he will not only buy, but also become the most loyal customer from a difficult customer! The second is the most direct customer, and his share is super lethal to salespeople who talk obliquely or glibly. No wonder he is the second most difficult star! People who kill seven people generally don't do commodity surveys before buying, so they will make obvious reactions to the quality of the goods themselves when buying. If the product is good, if you meet a salesman who doesn't talk nonsense, he will buy it easily. But if he thinks the goods are not good, he won't buy them, and he will tell his feelings mercilessly on the spot, so that the salesman often doesn't know how to deal with them, leaving a burst of embarrassment. Therefore, in the face of such a guest, the salesman actually doesn't need to think too much. He asked questions and then answered them clearly. I will buy it if I like it. If he doesn't like them, don't care too much about his reaction! The third place is a super smart customer. Before shopping, he will first inquire about the product functions and market conditions, and will never be fooled by the salesman! Usually when buying a cat, he will ask one or two professional questions first to let the seller know that he is also an expert, so don't play any tricks, and then judge the credibility of this person through the seller's answer. If you want to pay for the cat, you must first gain his trust. If you are not professional enough, you will be included in the blacklist of cats, so cats are one of the customers that rookie salesmen are most afraid of! Therefore, in the face of Wei Mi's customers, the salesman should have real materials, know the product itself, know the competitors, and even know the market and industry situation, be able to answer his questions quickly and maintain a good attitude, gain his trust, and at the same time increase a lifelong good customer! From the analysis of the former three main stars, we can know that every salesperson has to go through a lot of practical experience in order to judge the other party's personality in the shortest time when facing new customers, properly handle conversations and responses, and gain the trust of the other party! Dealing with difficult customers is a practical science. Once such customers are transformed into their most loyal customers, the seller's sense of accomplishment will not be a problem!