How to call the power supply bureau to complain?

First of all, you can go to the local State Grid Power Supply Bureau and ask the lobby manager to explain your problem, or give feedback in the suggestion box, or call the State Grid's complaint number: 95598. Complaints are taken seriously. If there is an assessment, a solution will be proposed.

Telephone number for power supply supervision complaints: 12398

Matters needing attention in reporting complaints:

I. Scope of accepting cases

Complaints and reports should be within the scope of responsibilities of electricity supervision.

(1) Citizens, legal persons or other organizations may complain if they think that electric power regulatory agencies, electric power enterprises and electric power dispatching and trading institutions have infringed upon their legitimate rights and interests;

(two) citizens, legal persons or other organizations can report violations of relevant state laws, regulations, rules or other normative documents.

Second, the way to report complaints

(a) citizens, legal persons or other organizations can use letters, emails, faxes, telephone calls, visits, etc. (See Annex for details) Complaining or reporting to the electricity regulatory agency;

(two) many people complain or report through visits, representatives shall be elected, and the number of representatives shall not exceed 5.

Three. Inquiries about the progress of complaints and reports

How to check the progress and results of complaints: 12398 or email.

Four. Matters needing attention in complaints

(1) Only complaints that meet the following conditions can be accepted:

1. Have a clear complainant and respondent;

2 there are clear complaints, facts and reasons;

3. Belonging to the scope of responsibilities of the electricity regulatory agency;

(2) When making a complaint, the complainant shall submit the following materials to the electricity regulatory agency:

1. The contents of the complaint, including the name, domicile and contact information of the complainant, the name, domicile and contact information of the respondent, complaints, complaints requests, etc. ; The above items must be true and accurate.

2. Proof materials related to the complaint, including written materials, photos, audio and video recordings, etc.

(3) In any of the following circumstances, the electricity regulatory agency will not accept the complaint:

1. The complainant has no interest in the complaint;

2 complaints do not belong to the scope of responsibilities of the electricity regulatory agency;

3. Complaints have been or should be resolved through legal channels such as litigation, arbitration and administrative reconsideration according to law;

4. In accordance with the laws, regulations or relevant provisions of the state, it should be handled by electric power enterprises or other organizations first;

5. The content of the complaint does not conform to the provisions of relevant laws and regulations;

6. The electricity regulatory agency has handled it, and the complainant complains again with the same facts or reasons.

Verb (abbreviation of verb) Matters needing attention in report

(1) A whistleblower who meets the following conditions can be accepted: the basic information of the whistleblower is clear, there are specific illegal facts, the clues are clear and relevant evidence materials are attached;

(two) in any of the following circumstances, the electricity regulatory agency shall not accept the report:

1. The reported matters do not fall within the scope of responsibilities of the electricity regulatory agency;

2. There is no clear informant or an informant cannot be found;

3. There are no specific illegal facts or unclear clues.

The promise of intransitive verbs to authenticity

(1) Complainants and informants shall make complaints and report according to the real situation they know, and shall not fabricate facts or provide false information.

(2) Complainants and informants shall be responsible for the contents of their reports. Whoever falsely accuses or slanders the reported person, or creates troubles in the name of reporting, which interferes with the normal work of electricity supervision, shall be dealt with in accordance with relevant laws and regulations.

Legal basis: People's Republic of China (PRC) Electricity Law.

Article 3 The electric power industry should adapt to the needs of national economic and social development and develop ahead of schedule appropriately. The state encourages and guides domestic and foreign economic organizations and individuals to invest in the development of power sources and set up power production enterprises according to law.

Investment in electric power industry should follow the principle that whoever invests will benefit.

Article 4 Power facilities shall be protected by the state. It is forbidden for any unit or individual to endanger the safety of power facilities or illegally occupy or use electric energy.