ⅴiv0 How can I restore the factory settings if I forget my password?

Password is required to restore the factory settings: the screen lock password needs to be verified if "Find Device" is not turned on, and the password of vivo account needs to be verified if "Find Device" is turned on.

The handling method for forgetting the screen lock password is as follows:

First of all, please think carefully about whether you have changed your password, or whether you have been changed by relatives and friends. If you can't unlock it after many attempts, please try the following methods.

Case 1: Forget the screen lock password, but you can use your fingerprint or face to enter the desktop:

1. After backing up the data, please connect to the network, enter the cloud service-login account-find device-open "find device", open the webpage of vivo cloud service with other devices-enter the password of vivo account-find device-clear device-click "OK" to reset and clear all data, thus clearing the screen lock password.

Case 2: Forgot the screen lock password, unable to enter the desktop:

1. If the multi-user function is turned on in the OriginOS system model, the password set by each user cannot be used * * *. You can click the user name in the screen lock interface, select the corresponding user, and enter the corresponding password to unlock it.

Note: If the user name is not displayed in the screen lock interface, the sub-user or guest is not enabled.

2. If you enter the wrong password many times, there is no "Forgot Password" option:

(1) Turn off the machine, and press and hold the volume plus button and the power button for about 5 seconds before turning it on. Press the volume button to select Restore, press the power button to confirm, and click "Clear Data" to clear the screen lock password. If the "find device" function is turned on, you need to verify the password of vivo account after restarting. The folding screen mode needs to be operated in the unfolded state.

(2) If the function of finding devices has been turned on, you can try to use other devices to open the webpage of vivo cloud service-enter the password of vivo account-find devices-clear devices-click "OK" to reset and clear all data, so as to clear the screen lock password.

3. If you enter the wrong password many times, there is a "Forgot Password" option:

In the password input interface, the screen lock password is entered incorrectly for five consecutive times, and the screen has the option of "Forgot Password". Click "Forgot Password" to fill in the previously set secret answer for verification and modify the screen lock password; If you forget the answers to the questions about screen locking and security protection, and the function of finding devices has been turned on before, you can try to clear the data and reset the password in the cloud service.

Note: If the search device is turned on and the network is stable, you can go to the vivo cloud service webpage-search device for "data backup" (only contacts, schedules, atomic notes/notes and other data can be backed up, but pictures and videos are not supported);

Note: After the model supporting FBE encryption technology is restarted, it will not be unlocked to enter the desktop, and the data cannot be cleared through cloud service instructions.

Situation 3: If you can't reset the screen lock password by clearing all the data, please bring the equipment, ID card and purchase voucher to the vivo customer service center for processing.

Note: "Clear all data" will restore the mobile phone to its initial state and delete all data in the system space of the mobile phone, including account number, system and application data and settings, and installed applications. Please back up the important data on your mobile phone before operation.

The method for retrieving the password of vivo account is as follows:

1. If the mobile phone number/email address bound to the vivo account can still be used or the answer to the secret security question can be remembered, please enter the account login interface of vivo official website and click "Forgot Password", enter "Bound Mobile Phone Number", and then click Next. There will be "ways to retrieve the password: retrieve it through the bound mobile phone number, retrieve it through the bound email address, retrieve it through the secret security question", select "retrieve it through the bound mobile phone", and then retrieve the password according to the prompt.

2. If the vivo account has an emergency contact, you can try to reset the password by the following methods:

1. Go through phone settings-account center (login interface)-account password login/registration-forgotten password-enter any one of "bound phone number/email address /vivo number" to submit-retrieve it through emergency contact-password reset.

2. Open this link on the computer-Personal Center in the upper right corner-Login-Account password login-Forgotten password-Enter any one of "bound mobile phone number/email address /vivo number" to submit-retrieve it through emergency contact-reset the password after verification.

3. If the password of vivo account cannot be retrieved according to the above method, you need to reset the password through account appeal. Please click this link, select "Forgot the secret protection problem" or "Deactivate the mailbox and change it to bundle" as the complaint reason, and then fill in the complaint account with relevant information according to the prompts.

4. Please bring your mobile phone and relevant purchase vouchers to the vivo customer service center. It is recommended to call in advance before going to avoid empty running, plan your trip reasonably and travel safely.

Inquire about the address of vivo customer service center: Go to official website /vivo Mall APP-My-Website or Vivo official website Web Edition-Sliding Bottom-Service Support-Service Website Inquiry-Select a province or city to inquire about the address of customer service center.

Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices/warranty cards/ID cards) before going, and call the staff of the service center in advance to ensure that the staff will go again during normal working hours, avoid running empty, and pay attention to safety on the way back and forth.