Annual work summary of gas station employees

Summary is a process of re-understanding the actual work and a review of the previous stage. The content of the summary must be completely loyal to its own objective practice, and its materials must be based on objective facts. It is not allowed to make patchwork, but to analyze the situation truly and objectively and sum up experience. The following is a summary of the annual work, a gas station employee I brought to you. I hope I can help you!

Annual work summary of gas station employees 1

Along the way, I walked in a hurry and didn't realize that Nian had quietly waved goodbye to us. Looking back on my work and life in the past year, I feel a lot. Usually busy, there is not much time and opportunity to sit down and summarize the work. At the end of the year, it is necessary to calm down and sum up the gains and losses in one year's work, find out your own shortcomings, and make arrangements and plans for the next year's work. I summarize this year's work as follows:

First, the ideological aspect.

Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. Ideologically adhere to the four cardinal principles, support the party's principles and policies, consciously abide by various laws and regulations and the rules and regulations of gas stations, earnestly study management norms, and actively carry out learning and innovation.

Second, the work.

Can bear hardships and stand hard work, serious and responsible, under the enthusiastic guidance of colleagues to improve the understanding of the importance of gas station work. The normal operation of the gas station is closely related to the work of all comrades in the gas station. No matter what problems you encounter, no matter what problems arise, you need to consult humbly and sincerely, and summarize and reflect at any time. Self-deception is absolutely not allowed to make others think that you are a very smart person. Gas stations don't need to be so smart. If you are not serious about yourself in this position, you are not responsible for life and state property.

It is inevitable and necessary for different time periods to have different emphases. I should not only understand, but also actively cooperate. I want to abandon my personal interest, use my intelligence and wisdom in learning technology, show my ability as a team, and not engage in personal expressionism, which not only harms the company, but also harms myself.

In order to carry out the work smoothly, our division of labor is also very clear, not to say that we should work hard. Because of this, we should help each other and restrict each other. Companies need motivated people, but one person's strength is never enough. As long as you have the ability, everyone is obvious, not only to play their own strengths, but also to know the strengths of others. Prove yourself with actions and conquer everyone with achievements.

As the saying goes, "It is never too old to learn". I have been strict with myself in all aspects and strive to improve myself in order to adapt to the situation of social development more quickly. By reading a large number of moral cultivation books, we can dissect ourselves, analyze ourselves, face ourselves squarely and improve our quality, so as to complete the task with good quality and quantity.

Annual work summary of gas station employees II

With the cordial care and strong support of _ _ _ company, focusing on strengthening the built-in boutique station, focusing on reducing costs, and aiming at ensuring that there are no hidden dangers in the production of gas stations, with the active efforts and close cooperation of all employees, in the past two years, the appearance, standardized service and staff quality of gas stations have been greatly improved, and the comprehensive level has been comprehensively improved. Sales have also been greatly improved, and my work for one year now is as follows.

I. Operations

This year, the company strictly controlled the quantity and quality, which provided a good guarantee for the operation of our station. At the same time, with the image of high-quality and sufficient oil products and the careful management of the station leaders, Jiuquan Gas Station touched every customer who came and went, and was able to deal with the questions raised by customers in time, thus forming a close and harmonious customer relationship, such as "Why can't I use a mobile phone to refuel" and "Why can I add 240 liters of oil to a 200-liter fuel tank", which can provide customers with scientific answers. Won the trust and praise from customers from all directions. By the end of 10, 165438 * * has finished the product oil 18000 tons, which is finished. At present, we are sprinting towards higher goals.

Second, safety management

1. The stationmaster gave us safety education to enhance our sense of security while ensuring safety in production. We are required to identify risks before doing anything, do our job well, be more proactive in safety work, find hidden dangers in time, avoid accidents, firmly establish the idea of "safety first" in the hearts of employees, and resolutely implement various safety systems of gas stations. Carry out safety knowledge education regularly in daily work, implement the safety responsibility system in daily work, and check the facilities and equipment every day. Everyone should "put prevention first and combine prevention with elimination". Every day, the safety officer should talk about whether there are potential safety hazards and what are the unsafe factors when changing shifts.

2, strengthen the gas station plan exercise, in the exercise, familiar with their own responsibilities and division of labor, and strengthen the cooperation between colleagues.

Third, service.

1. Judging from the on-site service level, the service level of our refueling is constantly improving. The on-site service can reach more than three people, and the service is mainly "service" and "three-tone service", with "thirteen steps of refueling" and "six steps of cashier" as the standards. In the service, we are closer to every driver, making them feel a little tired and feel better. We should keep in mind the concept of "customer is God", do practical things in service and feel customers. As the saying goes, "hard work will yield." If you help your customers, they will definitely give you back.

Enterprise development is not the same thing. As long as we work together in Qi Xin and conscientiously implement the company's management policies, our enterprises will sprout and thrive like seeds. In order to achieve "domestic first-class" enterprises, we will work hard for this goal.

Annual work summary of gas station employees 3

Time flies, and the work in the first half of the year has passed in a blink of an eye. Here, I will report the work of _ _ gas station in the first half of the year as follows:

1. Gas station sales:

_ _ _ gas stations sold _ _ tons of gasoline, _ _ tons of diesel, * * * tons of oil products and * * * yuan of non-oil products in the first half of the year. The sales volume of lubricating oil is _ _ kg.

2. Analysis of the reasons for the decline and increase of sales volume:

At the beginning of _ _, Sinopec officially settled in _ _ District because of _ _ people.

Sinopec's knowledge is relatively shallow, so when it first opened, its daily sales volume was only _ _ _ tons. With the passage of time, people gradually understand and accept Sinopec, and the sales volume reached _ _ tons by 1 month. Because there are many semi-trailers in the village where I stand, this is also an advantage of my station.

The price and location advantages of our company's gas station after its opening at the end of May.

So that some fuel trucks in our station were diverted. Under the influence of interpersonal word of mouth, we stand to supply private gas stations nearby, and we also go to _ _ station to refuel. Nearly half of the vehicles were lost. In order to increase sales, I often visit old customers, but with little effect.

3. Customer management

I stand at the exit of _ _ Expressway, and there are few fixed units around.

Several carts in nearby towns and villages are loyal customers of our station. Next, we will seize old customers, create new customers and further increase sales. When the company launches the "China petrochemical refueling card" business in the second half of the year, I will publicize it to new and old customers in time. With the favorable conditions, the vigorous publicity of all the staff of our station, and under the macro-control of the company's leaders, I believe that with our high-quality service attitude, high-quality and sufficient oil products and rich convenience stores, the sales volume will continue to rise.

4. Work plan for the second half of _ _ year

1, pay close attention to the safety management in the station, work hard on the capacity and appearance of the station, and strengthen the quality service.

2. Strictly do a good job in safety production management, deal with hidden dangers in time and report them to the company, implement safety responsibilities to individuals, and conduct regular safety training and learning.

3, do a good job in the station management, establish the concept of-gasoline, diesel oil, lubricating oil drops of high-quality oil, family friendship and things are full of petrochemical feelings. Unite everyone to do daily business. Unity is strength, and only by keeping pace can we win.

4. Strive to complete the tasks assigned by the company.

As a stationmaster, I always keep in mind the motto "Every soldier must have a bear, and every nest must have a bear", constantly strengthen my study and be strict with myself and others. I will lead all the staff of our station to go all out, rate our station as a high-quality service station, and strive to build our station into a star-rated gas station with an annual sales volume of 500,000 tons.

Annual work summary of gas station employees 4

The company has established the development idea of "one, two, three and four" in the work arrangement of _ _, that is, focusing on "one center", highlighting "two major themes", completing "three tasks" and realizing "four first-class". From June to June, 65438, our department closely combined with the company's overall work ideas and related work requirements, effectively applied the "five-owned work method", focusing on basic management of gas stations, skill training of gas station personnel, management inspection, management innovation and efficiency improvement, while not relaxing the daily functional management of the department, which promoted the orderly development of various management work and ensured the smooth operation of the company's gas stations.

I. Main work carried out

1. Strengthen the basic management of gas stations and improve the basic management level. In order to further refine, standardize and standardize the basic management of gas stations, our department organized department personnel to make a basic management guide manual for gas stations for one and a half months from the beginning of this year 1. More than a dozen common and necessary work forms 100 involved in the basic management of gas stations, such as internal control execution evidence, station management, hse management, financial management, facilities and equipment management, marketing management and employee management, are uniformly classified and bound into volumes, and their uses, filling formats, requirements and storage methods are described in detail. Distribute the bound form to all gas stations, making it a toolbox for basic management of gas stations, which is convenient for query and use and simplifies management. In the process of making the basic work management manual of gas stations, our department inspected and revised the management system and table tools one by one, and took advantage of the daily management inspection of gas stations to conduct field research at gas stations, and compared it with the actual work of gas stations, fully respecting and listening to the opinions of grassroots managers of gas stations. Before the basic management instruction manual of gas station was officially released, we also opened a special discussion area on the company intranet, and listened to the opinions of various districts and gas stations extensively. At the same time, we sent the first draft of the Instruction Manual to the relevant functional departments of the company, and fully collected and listened to the opinions of various professional management functional departments. Through the above-mentioned multi-channel, multi-mode and multi-level opinion collection and demonstration, the company's gas station basic management instruction manual has been officially applied, which has won unanimous praise from the company's gas stations and achieved remarkable results in the standardization and refinement of the company's gas station basic management.

2, pay close attention to gas station skills training, improve business ability.

1) Persist in regularly organizing equipment maintenance skill training to improve equipment maintenance ability. In view of the fact that the skill level of full-time and part-time equipment maintenance personnel in all districts and gas stations of our company is generally low, the gas station management department, as the competent business department, has formulated a plan to contact equipment manufacturers regularly to hold maintenance skill training. On June 5438+ 10 this year, we coordinated with Changji tanker manufacturers, and the manufacturers sent training engineers to our company to organize free tanker maintenance skills training courses. The training course is divided into two parts: theoretical course and on-site operation course. The theoretical course is attended by all full-time and part-time staff in all districts and gas stations, mainly explaining the basic knowledge of daily maintenance of tankers, so that gas station staff can master the most basic maintenance skills of tankers. The on-site operation class is mainly aimed at the equipment maintenance personnel of the company and the region, and mainly conducts on-site exchanges and drills for common problems and difficult problems in daily maintenance.

2) Take the skills competition as an opportunity to organize various districts to carry out extensive job skills training. In March this year, the company launched a triennial job skills competition training activity, aiming at promoting the company to carry out job skills training for all employees, improving the job skills of various jobs, selecting outstanding employees to participate in the job skills competition organized by provincial companies, and then forming a learning atmosphere for applying what they have learned throughout the company. In combination with the requirements of the company's skills competition training program, our department pays close attention to the job skills training of gas station operators, focusing on basic skills.

Through a thorough investigation of the basic operation skills of gas station personnel in various districts, the key analysis of previous skill competitions, and combined with the company's new business skills requirements, our department has formed a detailed and focused overall plan for the operation skills training of gas station personnel, which has promoted the operation of the three-level linkage and cooperation training mechanism of the company, districts and gas stations. Organize the formulation of training materials such as convenience store operation, oil unloading operation, "thirteen steps" of refueling and generator operation. , and published in the company's intranet for the relevant personnel of each district and gas station to learn. At the same time, organize personnel to the gas station to shoot standardized operations such as convenience store operation, oil unloading operation and refueling into videos, and make audio-visual learning materials through dubbing and subtitles, so that the learning materials are more vivid and practical; Organize personnel to conduct standard operation site demonstration and training in turn in each district, and the number of participants exceeds 130; Organize 28 skill operators and trainers recommended by each district to go to Meng Jia gas station for targeted intensive and detailed training, focusing on the operation details, key points and training practice methods of skill competition, so that skill operators and trainers in each district have a deeper understanding and understanding of the key points and practice methods of skill operation, which has played a good role in promoting the further improvement of skills.

3. Actively carry out comprehensive improvement of gas station environment.

In order to further implement the requirements of the group company, the provincial party Committee and the provincial government on "comprehensive management of urban and rural environment", the provincial company carried out comprehensive environmental management activities of gas stations. Our department took the lead in organizing relevant departments and districts to formulate a comprehensive environmental improvement plan for gas stations suitable for our company's actual situation. The key point is to pay close attention to the gas station site environment and customer service, keep the gas station site environment clean and orderly, strengthen the service significance and good habits of employees to become the norm, enhance employees' crisis awareness, improve emergency response capabilities, create marketing, image, service and management products, and promote the service quality and management level of gas stations to a new level.

Remediation activities are divided into four stages: propaganda and mobilization, comprehensive management, summary and promotion, and acceptance and evaluation. Up to now, the first stage has been completed and the rectification activities have achieved initial results. Through daily inspection and special inspection, the on-site environment of gas stations has been improved to a certain extent, and the on-site service level and employees' mental outlook have been improved as a whole.

4. Optimize the tanker configuration to ensure that the pipe adding system is completely online.

Limited by the tanker configuration plan of the provincial company, our company still has 10 tanker which can't be replaced, which can't achieve the goal of putting the tanker into full operation. Our department organized relevant personnel to conduct a comprehensive investigation on the use of the company's tankers, formulated an optimized tanker configuration scheme according to the actual needs of gas stations, and transferred idle and redundant tankers from other gas stations to replace long-distance tankers, ensuring the smooth realization of the overall clue goal of the company's gas station refueling system.

5, timely follow up the transformation, technical transformation station signs production and installation.

According to the construction progress and acceptance of the transformation and technical transformation of gas stations, our department actively understood the needs of gas stations for signs, and organized the installation of Qiuyue, Mianzhu Chengnan, Tutang, Huilong and Qifu gas stations in identify production at the first time.

6, adhere to the gas station inspection and guidance work is not relaxed.

In the first half of this year, our department's on-site inspection and supervision of gas stations and the handling of inspection results were more humane and scientific. Combined with the actual situation of the company's gas station management, with the main purpose of finding problems, rectifying problems and improving the management level at the grass-roots level, the inspection item elimination system is implemented, and points will still be deducted for gas stations that repeatedly find the same problems and fail to rectify them. No points will be deducted for gas stations that have found problems and been seriously rectified by on-site guidance. Through this more humanized patrol management method, the basic management of gas stations has been better improved. At the same time, we have also made great changes in the inspection methods. We make full use of the built-in video monitoring system of the company's gas station, observe the on-site service and environment of the gas station through the monitoring platform, and establish a video monitoring system inspection account, which is summarized every week, realizing remote inspection and making the inspection results more objective and effective. At the same time, the use of video monitoring system itself also plays a very good supervisory role in the daily basic management of gas stations. From June to June, our department inspected more than 467 gas stations, 36 gas stations at night, 89 gas stations by telephone and 256 gas stations by video monitoring system. 33 problems were found1case, 23 problems were directed for gas station rectification1case, and 208 problems were rectified within a time limit.

7. Actively declare management innovation topics and contribute wisdom to the company's development. At the beginning of this year, under the guidance of Yang Li, the company's deputy general manager, and the provincial company management office, our department conducted a detailed investigation on the skills and training status of the company's gas station employees, and realized that the quality of the company's gas station employees was low and their execution ability was insufficient. The company's current training methods did not match the needs of grassroots employees, which seriously hindered the further improvement of the quality of gas station employees and the formation of grassroots learning atmosphere. In view of the above situation, we put forward an innovative topic of establishing on-the-job training system for gas stations, with a view to improving the company's training and learning mode, thus promoting the continuous improvement of the quality of gas station personnel and laying a good foundation for the company to form a strong human resource competitiveness and sustainable advantages. At present, this topic has been listed as the key project of Sichuan sales system by provincial companies, and our department is organizing relevant personnel, with the cooperation of the Ministry of Information, to jointly explore the construction of the information framework of this system.

Second, the work difficulties and existing problems

(1) Difficulties in work:

1. In the process of supervising the implementation of the gas station management norms and the company's related management system, the biggest difficulty is that the three-level management institutions of the company, the district and the gas station manager have not reached an organic combination, and there are certain differences in ideas and working methods, which leads to some work requirements that cannot be implemented or the work results are not obvious.

2. At present, the staffing of each gas station is tight, and the employees have long continuous working hours and high labor intensity. The on-line management system aggravates this dilemma, which is one of the important reasons why it is always difficult to fundamentally improve the on-site management level of gas stations.

(2) Existing problems

1. The company's maintenance technical force is extremely weak, and the maintenance organization can no longer meet the needs of maintenance work, and it is impossible to timely and accurately troubleshoot and finely maintain equipment. Especially after the gas station management system is put into operation, the connection between various equipment of the company is closer, and the diagnosis, elimination and treatment of faults are more comprehensive and more difficult. At the same time, the development trend of this kind of equipment information integration will become more and more obvious. In view of the above situation, it is of great significance to set up a special facility and equipment management organization and a maintenance team with rapid response ability.

2. In the daily management interaction with the company area and gas station, the information transmission is not timely and accurate, and it can never be implemented, which leads to a great reduction in management efficiency, thus deeply affecting the behavior mode and working mode of the managers of the area and gas station.

Three. Work plan for the second half of the year

1, according to the company's requirements for comprehensive environmental improvement of gas stations, continue to further promote the comprehensive environmental improvement of gas stations.

2. Continue to pay close attention to the company's gas station job skills competition training, select outstanding players to participate in the provincial company skills competition on behalf of the company, and strive to achieve the goal of "three guarantees and two competitions" established by the company.

3. Continue to publicize the 2008 edition of "Gas Station Management Specification" and "Gas Station Detail Management Manual", and promote every employee of gas station to consciously learn the specification through training, on-site guidance and assessment. In the specific work, we should do a good job in the implementation of the new norms, focusing on solving the problems of low starting point and lax implementation standards in gas station management.

Strive to popularize the relevant requirements of the new specification and detail management manual to gas station employees before the first quarter.

4. Actively carry out the work of "reaching the standard and creating stars" at gas stations and the construction of demonstration stations, and strive to build a number of boutique stations. The original evaluation of reaching the standard and creating stars for _ _ was postponed for some reason. In _ _ _ _, we will take reaching the standard and creating a star as the top priority of the management level of gas stations. On the basis of ensuring the existing star-rated stations, we will focus on building gas stations above three stars. Strive to add two five-star stations (octagonal service area and transportation), 1 four-star station (Tianyuan) and nine three-star stations (Qinmi, Zhujiang, Lan Xin, Huanghe, Longquan, Xinfeng, Lianshan, Jinma and Tutang). Deepen the company's demonstration station construction project. On the basis of completing the first batch of demonstration gas stations, the number of new demonstration stations will reach 10% of the total number of operating stations, and strive to reach 20%.

5. Improve the physical management system of gas station assets, and establish a gas station asset management system in conjunction with financial and other relevant departments.

6. Fully implement the three-level maintenance management system of gas station facilities and equipment, organize part-time maintenance personnel training of gas stations, and contact equipment manufacturers such as tankers for professional training of top technicians to ensure the normal operation of gas station equipment.

7. Continue to strengthen the inspection and guidance of gas stations and improve the inspection and incentive mechanism. By regularly reporting the inspection situation and linking the evaluation with wages, gas stations are encouraged to consciously implement the norms. And strictly implement the inspection responsibility investigation system, track the rectification process of the problems found, and find and solve problems. Focus on helping gas stations with lower comprehensive rankings in each issue. At the same time, improve the retraining mechanism of full-time gas station personnel and improve the quality of gas station employees.

8. Strengthen the typical tree selection of advanced gas stations and individuals, actively recommend and display the company image to superior companies, and at the same time increase publicity within the company to drive employees to love their jobs and become talents based on their posts.

9, in-depth research, combined with the actual continue to improve and implement key management innovation projects of provincial companies.

10. Strengthen departmental management, conduct regular business training to enhance departmental business capabilities, improve the post assessment mechanism, quantitatively assess the work of each post, and strengthen the construction of execution.

Annual work summary of gas station employees 5

Along the way, I walked in a hurry and felt that I had quietly waved goodbye to us for half a year. Looking back on my work and life in the past six months, I have learned a lot. Usually busy, there is not much time and opportunity to sit down and summarize the work. It's been half a year, so it's necessary to calm down and sum up the gains and losses in my half-year work, find out my own shortcomings, and make arrangements and plans for the work in the second half of the year. Therefore, my work in the past six months is summarized as follows:

First, the ideological aspect.

Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. Ideologically, adhere to the four cardinal principles, support the party's principles and policies, consciously abide by various laws and regulations and the rules and regulations of gas stations, study management norms seriously in the study, actively innovate, strengthen the understanding of the corporate culture of China Gas Group Company, be rigorous and sincere about their own work, and listen carefully to the opinions and suggestions put forward by others; There should be communication from top to bottom, communication from left to right, internal and external cooperation with leading colleagues, take the interests of the company as the starting point, manage your words and deeds, and unconditionally support the work among colleagues.

Second, the work.

Can bear hardships and stand hard work, serious and responsible, under the enthusiastic guidance of colleagues to improve the understanding of the importance of gas station work. The normal operation of the gas filling station is closely related to the work of all comrades in the gas filling station. No matter what problems you encounter, no matter what problems appear, you need to consult humbly and sincerely, sum up and reflect at any time, and you must not deceive yourself, so that others will think you are a very smart person. Gas stations don't need such intelligence. If you are not serious about yourself in this position, you are not responsible for life and state property. It is inevitable and necessary for different time periods to have different emphases. I should not only understand, but also actively cooperate. I want to abandon my personal interest, use my intelligence and wisdom in learning technology, show my ability as a team, and not engage in personal expressionism, which not only harms the company, but also harms myself. In order to carry out the work smoothly, our division of labor is also very clear, not to say that we should work hard. Because of this, we should help each other and restrict each other. Companies need motivated people, but one person's strength is never enough. As long as you have the ability, everyone is obvious, not only to play their own strengths, but also to know the strengths of others. Prove yourself with actions and conquer everyone with achievements.

As the saying goes, "It is never too old to learn". I have been strict with myself in all aspects and strive to improve myself in order to adapt to the situation of social development more quickly. By reading a lot of moral cultivation books, being brave in dissecting yourself, dissecting yourself, facing yourself squarely and improving your quality, we can complete the task with good quality and quantity.

In a word, I have made some achievements in the past year, but there is still a certain gap compared with the requirements of my superiors. I will continue to strive to overcome and improve in my future work.

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