Interpersonal communication: talking about topics of interest to customers.

Interpersonal communication: Talking about the topics that customers are interested in, the most touching thing is to talk to him about what he is most interested in and cherishes, that is, what he likes. In the process of sales, you can say what customers like to hear, so as to win the favor of the other party and stimulate their desire to make a deal.

One sentence makes people laugh.

Brixson is the manager of a decoration company in America. By chance, he learned that Mr. Heasman, president of Kodak Company, had donated huge sums of money to build a concert hall, memorial hall and theater in Manchester. Previously, many manufacturers had come to negotiate, but there was no result. Blitzen hopes to win this business, but he also hopes to expand the company's reputation and establish his own image in the market competition.

On this day, Blitzen came to the headquarters of Kodak Company and met with Mr. Heasman, President of Kodak Company. After he explained his intention to Mr. Hysman's secretary, the secretary informed him and warned him: I know you are anxious to get this order, but I can tell you now: if you take up Mr. Hysman's time for more than five minutes, you are finished. He is a busy man, so you should finish your sentence quickly after you go in and come out immediately after you finish.

The secretary brought Blitzen into Mr Heismann's office. Mr. Simmons was buried in a pile of papers on the desk. Blitzen looked around the office and waited there quietly.

After a while, Mr Heismann looked up and found Blitzen. He casually asked, what can I do for you, sir?

The secretary briefed the President on Blitzen, and then went out.

Blitzen looked around the office and said to Mr. Heismann, Mr. President, I carefully observed your office while waiting for you here. I have been engaged in indoor carpentry decoration for a long time and have never seen such a beautifully decorated office.

Gee, you reminded me of something I almost forgot. President Huysmans said happily that I designed this office myself. When it was first built, I loved it. But I was so busy that I didn't have a chance to enjoy the room carefully for several weeks.

Brixson went to the wall, tapped his finger on the board and said, I think this is English oak, right? The texture of Italian oak is not like this.

Yes, Mr. Hysmans stood up happily, left the pile of documents that needed approval and showed Brixen around the office carefully. He introduced all the decorations in the office, from wood to proportion, from proportion to color, from technology to price, and then introduced his design process in detail.

Brixson smiled and listened with interest, and from time to time signaled and encouraged him to continue. At the same time, Blitzen also lost no time in asking about Mr. Heasman's struggle experience. Mr. Simmons told him about his rough experiences as a teenager, how he struggled in a poor life, how he invented the Kodak camera, and so on, and expressed his intention to donate huge sums of money to the society. Brixson not only listened attentively, but also paid tribute from the heart.

Initially, the secretary warned Brixson not to talk for more than five minutes. As a result, Blixen talked with Mr. Heasman for over an hour. President Hysmans said to Blixen: Last time I bought some chairs in Japan and put them in my hallway, but they were all painted because of the sun. I bought paint in the street yesterday and am going to repaint it myself. Are you interested in seeing my art exhibition? Ok, come to my house to have lunch with me and see my skills.

After lunch, President Heismann began to paint chairs one by one, and he was very proud of it. Brixson got up and left, but he said nothing about the business.

Finally, Blitzen got the order for this project. Not only that, he and Heismann established a lifelong friendship.

Why did Blixen succeed unexpectedly without saying anything about the business? The secret of his success is simple: find the topic that the other person is interested in, and do everything possible to stimulate the other person's interest in conversation, so as to establish a sincere friendship.

Jump in one word.

Jason is a car salesman.

Once, a customer came to Jason to talk about buying a car. Jason recommended a new type of car to him. Everything went well, and it was close to a deal, but the other party suddenly decided not to buy it.

That night, Jason tossed and turned, puzzled. This customer obviously likes this new car. Why did he suddenly change his mind? He couldn't help dialing the other party's phone: hello, I recommended that new car to you today, and you are about to sign it. Why did you leave suddenly?

Hey, do you know what time it is?

I'm sorry, I know it's 1 1 o'clock in the evening, but I've been reviewing all day, and I really can't figure out what my mistakes are. Therefore, I took the liberty of calling you for advice.

It's good. Are you listening to me now?

Very attentive.

However, you didn't listen to me attentively this afternoon. Just before signing the contract, I mentioned that my son was about to enter the University of Michigan, and I also told you about his academic achievements and future ambitions. I'm proud of him! But you changed the subject and told another joke! Maybe you think what I said has nothing to do with you, but I never want to buy anything from someone who doesn't respect me.

The process of selling goods is actually the process of selling character. If customers like your goods but don't like you, they probably won't buy your goods. In fact, when the customer starts talking about his son, if Jason can follow the customer's topic, it is very likely that a deal will be reached.

guide to action

In business, you should learn to do what you like, do everything possible to say what customers like to hear, and launch a psychological offensive against buyers until you capture each other. To do this, it is necessary to introduce topics of great interest to the other party as soon as possible at the beginning of communication with customers, which is very important for the transaction.

Baker Dewey has been trying to sell bread to a restaurant in new york. For four years in a row, he often called the hotel manager, attended the manager's social gathering, and even booked a room in the hotel and stayed there to sell, but all failed.

Dewey changed his strategy after studying the way of dealing with people, and decided to look for the interests of managers. He found that the manager is the chairman of the American Hotel Association, and no matter where the association holds activities, the manager will definitely attend, even if he trudges to Qian Shan.

So Dewey met the manager again, talked with him about his hotel association, and immediately opened the manager's chatterbox. The manager's reaction was unusual, and his tone was full of passion and enthusiasm. This association is obviously the flame and spiritual pillar of his life. Before the baker left the office, the manager sold him a membership card of the association. Dewey never talks about bread sales.

A few days later, the hotel called them and asked them to send bread samples and price lists. After four years of hard work, once the conversation is successful, it all depends on what you like.

In order to get what you want as soon as possible, it is best to collect the relevant information of the other party before talking face to face with customers, so as to make full preparations for further communication, so as to be handy and watertight when talking.

If you don't know each other's information, hobbies or experiences, you must do everything possible to find topics of interest to each other. For example, praise delicious drinks such as tea and coffee, elegant and chic office appliances, advanced chairs and sofas. When you say that your sofa is really the style of a general manager, the other party may smile and think you are quite interesting. If there is a plaque or calligraphy hanging on the wall, you can ask: Do you like calligraphy and painting? In a word, as long as you carefully observe and ponder, there are a lot of topics around you.

Television news and sports competitions can also be used as topics. For example, during the World Cup, you can ask each other: Do you like watching football? If the other party answers yes, you can further ask: which team do you like? Then you can talk about the victory or defeat of the first day of the game. Opponents may be fans, or they may be in a bad mood because their favorite team lost the first day of the game, but some people may be indifferent to sports games because they are busy with work or have no interest, so they can't play well at will. Pay attention to the other person's expression and reaction when chatting, and change the subject in time if the other person is not interested.

If you can find a topic of mutual interest, it will be easy for you to talk about speculation, so the next step will be smoother.

Topics of interest to girls

1, but in any case, girls should like romantic things. Tell her more considerate words, and girls will be easily moved.

2. Women can do what men can do. Women need success. What women need most is happiness and success. When chatting with friends, I may be most interested in how to become a princess in a fairy tale and get perfect love and a happy life. Therefore, as a woman, we should work hard to make progress! ! ! ! ! Be yourself. My place is my call! ! ! ! .

When you have it, you suck the essence of love, but you don't water it.

4. Thus, love becomes a pillow when you are lonely and a traveling companion when you are lonely; As a result, love has become an excuse for some people to achieve their goals and even a slave to money.

Modern people don't know how to cherish love.

6. Is there true love in this society?

7. It's a pity that there is no regret medicine in this world.

8. I don't think it seems manly to talk about clothes with girls. In fact, you don't have to please her blindly. You can let her know your hobbies and let the other person agree that you are the real way to get along, so that you can be together for a long time.

9. The answer is representative-the landlord doesn't have to deliberately find a topic, and it is often counterproductive to find it badly-but girls are always curious about the world of boys, just as boys are curious about the world of girls. Speak according to girls' thoughts-casual thoughts are the only way to make girls laugh-I wish the landlord a happy relationship with girls-

10, what will happen in the future, who will think so far?

1 1. Today's society is full of emotions. Love has always been a fast food, not for eternity, but for owning it. ...

12, at this time, love has lost its beautiful light ring and become realistic and secular. ...

13, some may like material things, some like humor, and some like ability ...

14, you won't tell her your favorite sports and politics, will you? Most girls will feel that knowing a little about them is enough, and it is not very interesting to talk about them all the time.

15, most girls like psychological tests, horoscopes and the like. Of course, if she doesn't belong to this majority, it would be tacky for you to say this topic.

16, there is no fertilization, so the flower of love will fade in a short time.

17, carefully observe what her preferences are, and then talk to her about it appropriately.

18, when love went away, I found that the beautiful love I had been pursuing was so close to myself. ...

19, you can ask your friend what she likes, or you can ask her directly. Many girls will have something to say after they get to know you. You can give her the right to speak and let you know her better.

20, love is actually very simple!

2 1, for love, we don't expect it to be perfect, but we can make it come true ...

22, so, when you have a beautiful love, you must cherish it!

23, love does not need to be exaggerated, plain is true!

Interpersonal communication: Maintain moderate tolerance.

Interpersonal communication: keep moderate tolerance 3. Maintain a moderate tolerance.

How much a person can do with a big mind. There are hundreds of rivers and great tolerance; The wall stands a thousand miles, and it is just without desire. Whether you are a successful leader or not is related to the degree to which you can tolerate the shortage of employees.

One sentence makes people laugh.

During the Spring and Autumn Period, Chu Zhuangwang held a grand banquet after putting down a rebellion. During the dinner, the sound of silk and bamboo, the sound of singing and dancing, wine and food intertwined until dusk. The king of Chu ordered a candlelight banquet and specially invited his beloved princess to propose a toast to the civil servants and military commanders.

Suddenly a gust of wind blew and all the candles at the party went out. An official dares to flirt with Chu Zhuangwang's beloved princess. In pulling, the princess tore off the tassel belt on the man's hat in desperation, and complained to Chu Zhuangwang, asking Chu Zhuangwang to look at everyone's tassels after lighting the candle, so as to find out who was rude just now.

Hearing this, Chu Zhuangwang ordered not to light candles, but said loudly: I'm going to have a party today, and I must leave everyone with joy. Now please take off your hat and tassel so that you can drink to your heart's content. When Chu Zhuangwang said this, everyone took off their hats and tassels, then lit candles, and the monarch and his subjects enjoyed themselves and then dispersed.

When she returned to the palace after the banquet, Princess Ai blamed her for not venting her anger. Chu Zhuangwang said: "This banquet is to enjoy the carnival and coordinate the relationship between the monarch and the minister." . It is human nature to be rude after drinking. If we want to investigate its responsibility and punish it, wouldn't it spoil everyone's fun?

This is the famous farewell dinner in history.

Seven years later, Zheng was defeated. A war general led his men to lead the way first. Wherever the general went, he fought the enemy to the death until he reached the capital of Zheng. After the war, Chu Zhuangwang was rewarded for his achievements, only to know that his name was Tang Cunyi. He said he wouldn't pay, and admitted that he was the one who lost his manners at the party seven years ago. Today's actions are a reward for not paying attention seven years ago.

Keats, an English poet, said: Everyone has shortcomings. In his weakest aspect, everyone can be cut into mud. Employees are ordinary people, all have weaknesses and defects, and it is possible for them to make such mistakes. Gold is not full of red, people are not perfect, and water is clear without fish. As a manager, you should have a tolerant attitude and quality, and tolerate the shortcomings and mistakes of employees.

Jump in one word.

After May Day, the hotel sent away a group of foreign tourists and wanted to take a day off. On this day, the whole company will clean up. In the morning, Manager Zhang of Housekeeping Department asked Xiaoling, the cleaner, to go to the eighth floor to clean it, and it was stipulated that it would be cleaned in two hours. Xiaoling's work has been excellent, and she soon finished it, except for a vase on the table. At this time, the service desk said that someone was looking for her, and Xiaoling locked the door in a hurry and went down. It turned out to be a client because Xiaoling found his passport and returned it to him. I am very grateful. I talked with Xiaoling there for about an hour.

As soon as the guests left, Manager Zhang came over and asked Xiaoling, Have you finished your work? Still standing here!

Xiaoling thought about it, and there should be some places that haven't been cleaned, so she said, Not yet!

The guests have left. Why don't you go and clean up? The manager said.

I see, manager. I'll go now.

Come on, don't dawdle all day, you won't leave without pushing. Manager Zhang has this tone for every employee. Xiaoling knew that she would scold her more and more, so she stopped talking and went to work. She went into the last room and looked at it. The whole room is neat and tidy.

Oh, it's done! Xiaoling was very happy and went down to rest. Just want to have a rest to eat, manager Zhang came over and said to her, why are you still here without cleaning your room?

I have finished cleaning, and I just want to have a rest. Xiaoling argued that I came down from the eighth floor after checking it again.

What? What I said would be wrong. You didn't even go up there. Otherwise, how can there be a room that has not been cleaned?

Huh? Xiaoling thought, I clearly finished. What happened?

Manager Zhang couldn't help talking, so he took her to the eighth floor and asked Xiaoling, pointing to a vase in a room. Look, this vase should be put on the coffee table. Where did you put it? I'm finished!

Xiaoling suddenly remembered that when the customer came just now, only this vase was not put away. I'm sorry, manager, I did check it just now. When I saw that the vase was beautiful here with these books, I didn't think much about where it was.

Also chicanery, come for so long, the work is not done well. How do you usually do your work? Clean all the rooms on this floor again.

You are being unreasonable! Clean yourself up! Is it not just a manager? Hum! Xiaoling left without looking back.

It was originally a very small matter, and it was really inappropriate for Manager Zhang to handle it like this, without taking care of the employees' emotions or letting things be solved.

guide to action

A smart leader should sometimes stand on the side of employees and show tolerance and understanding for their shortcomings and deficiencies, which is an important quality of an excellent leader. It is difficult to convince employees and establish good feelings with employees simply by reprimanding the leaders, which will make it difficult to carry out the work. For employees, tolerant leadership seems to be more acceptable to them.

As leaders, the purpose of our work is to finish the work and achieve the expected goal. In the process of implementation, employees can't be completely consistent with our practices. We should allow differences, as long as the final working standards are the same.

Maintaining moderate tolerance will enable us to get along well with employees in our work, and employees will gladly accept instructions and try their best to complete tasks. Therefore, tolerance is two virtues and an effective way to solve problems. Too blunt and sharp words can easily make the other party fall into bad mood, thus affecting the solution of things.

Many times, we all need tolerance. Tolerance is not only to give others opportunities, but also to create opportunities for themselves. Similarly, leaders should tolerate and cover up the minor faults of subordinates in order to safeguard the dignity of others and consider the overall interests. Tolerance is also an important way to select people. Leaders must be broad-minded, far-sighted, consider from the perspective of development, consider from the overall situation, tolerate others and learn to be tolerant.

Of course, tolerance is definitely not unconditional complete connivance, but limited. What is tolerable is that employees accidentally do something wrong. If they have taken frequent accidents and eventually caused huge losses, as leaders, they must step in and take corresponding measures.

Interpersonal communication skills: children need to be respected

Interpersonal skills: children need to be respected. To educate children, we must first respect them. Respecting children means respecting their independent personality, their personal interests, their choices and treating them equally.

One sentence makes people laugh.

Li Ning is a dazzling star in the world sports and is called Prince of gymnastics.

At first, Li Ning's father didn't want him to learn PE. Li Ning's father is a primary school teacher. His ideal was to become a musician, but he failed to do it. He had to pin his hopes on his children and was bent on training his son to be a musician.

My father placed great hopes on the young Li Ning, often intentionally letting him listen to music, personally teaching him to practice his voice and learn piano, and even often holding family concerts for his son. Fathers hope to cultivate their children's musical cells in these ways.

Although it took a lot of time and energy, the result was not satisfactory. The father was disappointed to find that Li Ning's music level had not improved much, and his son's interest was not in music at all. He is absent-minded and even tired of learning piano. He didn't know where to go after school, and came home very late, and didn't take piano learning seriously at all. In this regard, my father felt very distressed and hated the feeling of iron not turning into steel.

One day, the father came to his son's school and saw Li Ning lying on the windowsill of the gymnastics room staring inside, and then ran to the beach of the playground to do somersaults. Father looked at it carefully, ran over and hugged Li Ning and asked, Ningning, do you want to practice gymnastics? Li Ning nodded vigorously: OK, Dad, let me practice gymnastics! The father looked at his son's expectant eyes and fell silent.

At this time, the father felt a little sad, which dashed his son's dream of becoming a musician. But he is not a opinionated person. Since my son's interest is not in music, it is better to put it in the castle peak, and it is better to pull the cow up the tree. So he patted his thigh and said, well, I support Ningning to learn gymnastics.

Later, after Li Ning achieved great success, a reporter asked him who he was most grateful for. He said without hesitation, it's my father. Because he respected my choice, I have my present!

Li Ning's father's respect for his children made him a gymnastics superstar. Think about it. If Li Ning's father insists on learning music, it is likely that Li Ning will not be a musician and will bury a sports genius.

Jump in one word.

Children are going to junior high school, and they usually like to write and draw. They often write novels or draw cartoons in their notebooks. Because his writing style is very interesting and his painting skills are ok, grandparents like to find out his representative works to appreciate comments when they are free. The parents of the child also want to have a look.

So once, while he was still awake, mom and dad took out his notebook and looked through it. Unexpectedly, my suddenly awakened son found out. He said angrily, what are you doing! Don't rummage in my schoolbag, will you?

How do you talk, you son of a bitch? Do you have any secrets? Caring for you is the responsibility and right of mom and dad!

Dad said.

This is my private space, you should respect my privacy!

Mom and dad quickly closed their son's book, and then saw a sentence written on the cover of the book: Please don't read it without my consent!

You should respect me! I'm an adult too! You should respect my right to privacy! My son is stubborn.

Children's privacy needs to be respected. In life, many parents think he is my child, so I have the right and responsibility to take care of everything about him. In fact, this will not only hinder the child's growth, but also often hurt the child's self-esteem and even make the child form an imperfect personality. No matter how small the child is, he is also an independent person and expects to be respected! Please learn to respect your children.

guide to action

Respect children, because children are born as an independent individual and are regarded as the subject of rights. Children are not appendages of parents, and their personal dignity is protected by various international, national and local laws, so parents should respect their children.

If parents don't respect their children, they are likely to hurt their self-esteem. Self-esteem is a unique thinking activity of human beings, and it is an internal motivation for a person to move up. Children's self-esteem is an important psychological factor for their healthy growth. If a child's self-esteem is hurt or bruised, it will lose the motivation and courage to move forward, and the consequences will be very serious.

Moreover, if parents want to educate their children to respect others, they must first give them the respect they deserve. Spencer, a famous British educator, said: barbarism produces barbarism, and benevolence produces benevolence. Parents do not give their children the respect they deserve, and children will not respect others when they go to school. However, in their daily communication with their children, many parents often neglect that they should respect their children. They think they are parents and there is no need to be polite to their children. For example, let the children pour their own tea in a commanding tone. When the children serve tea, the parents don't even say thank you, but take it directly. Over time, children learn this indifferent and silent attitude from their parents, and slowly, they treat others with the same attitude.

Respect can also make children more self-respecting. When parents respect their children, they will think that their children are worthy of respect, and they will pay more attention to their self-esteem, thus generating healthy self-awareness and proper expectations for themselves. If parents don't know how to respect their children, their self-esteem will not be strong and their expectations of themselves will be low. Such a child has almost no future.

Respect can make children know themselves better. When parents respect their children, they can help them accept themselves and think that they are not worse than others, thus becoming more confident.

Respect helps to cultivate children's sense of responsibility. If parents respect their children very much, in order to live up to this respect, children must try their best not to disappoint their parents, and even be willing to correct their bad habits in order to do their best to repay their parents' respect.

Respecting children is not only convenient for parents to educate their children, but also conducive to their healthy growth. However, parents respect their children, not to be obedient to them, but to ask them to treat their children as an independent individual, put themselves and their children on an equal footing, and learn to squat down and talk to them in order to seek psychological communication and tacit understanding.