Taobao bought a sick dog, complained, and then Taobao won the case. What should I do?

Taobao bought a sick dog, complained, and then Taobao won the case. You can consider the following steps:

1. Negotiate with the merchant: try to contact the merchant, explain that the dog you bought has health problems, and ask the merchant to refund or provide solutions. Sometimes businesses are willing to cooperate with you to solve problems.

2. Contact Taobao customer service: If you can't reach an agreement with the merchant, you can contact customer service through Taobao platform, tell them your situation in detail, and provide relevant evidence, such as purchase vouchers and sick dog certificates. Please keep all chat records and evidence related to the transaction.

3. Complaint and report: If Taobao customer service can't solve the problem, you can consider complaining and reporting Taobao. On the Taobao website, there are special channels for complaints and rights protection. You can fill in the relevant forms and submit them. It is very important to provide sufficient evidence when complaining.

4. Seek legal aid: If the above methods can't solve the problem, you can consult or seek legal aid to understand your rights and take legal action.