What is the bug in Tencent's dazzling dance era?

Recently, bugs in Tencent's dazzling dance era have been on the hot search list. Many players don't know what this is about. Interested friends can come with us to see what bugs are there in Tencent's dazzling dance era!

"Game Bug, players pay the bill, cheat in disguise, and there is no lower limit for money."

From the afternoon of March 13, a large number of players complained about black cats, pointing their finger at tencent games's "Hyun Dance Times". "Deceive consumers" and "circle money" have become the key words of this game.

By 4: 00 pm on June 5438+04, 72 complaints about black cats had been received, accounting for 10% of the total complaints in 24 hours. But there is no reply about the era of dazzle dance. This is another game that Tencent has been accused of infringing after the glory of the king announced that it can take off its skin only one week later.

Bug attracts players to denounce.

Originally, it was just a normal game update, but the Bug in the gray level update caused the player's condemnation.

On March 12, after the gray level update of the palace area was completed, abnormal problems appeared in the previous life system in the game. In more than an hour after the Bug appeared, players in the Palace District spent 50 yuan and 100 yuan respectively to get game props that players in other regions only drew 1000 yuan.

In this case, the game team responded quickly. At 2 pm that day, it issued a problem handling notice, indicating that it would temporarily close the previous life system in the palace area. On March 14, after the full service update was completed, the previous lives in various regions were reset normally, the love value was reset+critical strike reset, and the national compensation memory was five keys, which can be collected after logging in.

Because a Bug in an area is not to empty the props obtained by the Bug, but to empty the love value of all players and reopen past lives. This disposal caused dissatisfaction among players.

"The announcement says there will be three phases, the first phase 1 000 RMB, the second phase 1 000 RMB, and the third phase1000 RMB. Because there will be a bug in the fourth phase, if something goes wrong, do you still want to make money? " An anonymous player asked for reasonable compensation for the black cat complaint, rather than perfunctory.

More and more complaints from players have also made the official team aware of the seriousness of the matter. In the morning of 14, the game announced that it would modify the handling scheme for this Bug, and said that it would take back all the top-grade and above rewards that the participating users got in the "previous life" system during this period, and cancel the plan of resetting previous lives in all areas after the full service update in 14 in March.

Wang Yixuan, a lawyer in the field of civil and commercial affairs, told Sina Technology that the game props involved in the game belong to the virtual property of the network in nature and are protected by law. The currency paid by the player to extract the props belongs to the consideration paid for the props. "To determine whether the game developer constitutes infringement, there must be a causal relationship between the loss and the game Bug on the premise that the player does have losses, that is, the Bug leads to loopholes in the fairness of the game. If the above is established, it can be considered that there is infringement in the game development organization. "

It is reported that the dazzle dance era was created by the original QQ dazzle dance team, which was officially launched in 20 14, and now it is about to celebrate its fifth anniversary. However, according to the feedback from players, "the rest are basically not updated, and the lottery can be updated 5-6 times a month", and players question the game's money. Moreover, there are more and more bugs in the game. According to official website's announcement, there are 6 bugs in different functions of the game within one month.

Controversial tencent games

This is not the first time that tencent games has been denounced by a large number of players. Just 1 month ago, the glory of the king, another game owned by tencent games, was suspected of false propaganda because of a skin special effect.

Since February 14, Black Cat has received many complaints from users, claiming that the the glory of the king hero Monkey King's Valentine's Day "Great Sage Wedding" is suspected of false propaganda. Originally, it was said that the skin would have special walking effects, but in fact it didn't, and the words "need extra access" were added to the original publicity page, which made users feel dissatisfied.

That night, the official team announced that players who bought skin would get brand-new special effects and avatar frame compensation, but users were not satisfied with this and sought the attention of China Consumers Association on Weibo.

On February 27th, China Consumers Association received a reply from Tencent, explaining the marketing background and rules of the glory of the king Game Skin during Valentine's Day, and apologizing for the misunderstanding caused to some consumers, but still saying that "there is no false propaganda, which is a misunderstanding of some players."

Such an apology did not quell the anger of netizens, and more than 800 netizens expressed their views in the comments. One user questioned, "What does the first response mean? Wipe your ass at the first time and put the blame on consumers? What if you didn't mislead consumers? Why did the game change immediately? "

Seeing this situation, China Consumers Association once again recruited consumer representatives to participate in the follow-up rights protection work. On March 8, Tencent said in a reply to the Consumers Association that players who bought limited skin for Valentine's Day can apply for a full refund before May 10. After the refund, the skin will be recycled, and the original White Day feedback activities will remain unchanged.

Although the incident was basically solved, netizens said that "consumer rights protection is not a day or two", saying that tencent games's customer service is all robots, and Tencent spent more than 80,000 yuan to buy "Xinyue 3" to have manual customer service, so it is difficult to get through the customer service phone.

As of press time, tencent games received a total of 103 complaints about black cats, but only three complaints were received, and finally 1 complaints were completed. As the game platform with the highest market share in China, it is really unsatisfactory for tencent games to ignore consumer complaints.

There will inevitably be big and small bugs in the game, but if Tencent does not come up with a sincere attitude to solve them and perfunctory things, it will be difficult to win the love of consumers, let alone "create happiness with heart."