What should I do if Taobao Express is lost?

Taobao bought a product and lost it in the process of logistics. The following methods can be adopted:

1, directly seek compensation from the logistics company that sent the parts.

2, contact the seller, let the seller ask the logistics company for compensation, or let the seller reissue.

3. Apply for a refund after reaching an agreement with the seller.

If the parcel is lost after being picked up by the property management company or others, the following measures should be taken:

1. Call the courier to confirm and obtain the evidence that the courier was collected by the property or others.

2. Negotiate the handling method with the collection point and demand compensation.

3. Contact the seller to discuss compensation or replacement.

In the case that the courier is impersonated by others, according to the relativity principle of the courier contract, the buyer shall be liable for compensation. But in life, it is generally the seller and the deliveryman or the buyer who bear the liability for compensation.

Extended data:

If the express delivery is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express delivery shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

If an enterprise engaged in express delivery business commits the acts specified in the preceding paragraph, or illegally detains express mail, the postal administration department shall order it to make corrections, confiscate its illegal income, and impose a fine of not less than 50,000 yuan but not more than 65,438+10,000 yuan; If the circumstances are serious, a fine of 6.5438+10,000 yuan but not more than 200,000 yuan shall be imposed, and the company may be ordered to suspend business for rectification until its express business license is revoked.

References:

People's Daily Online: What if the courier is lost or damaged? Double eleven express rights protection look here (Figure)