What about Amazon's bad reviews in the United States?

1, communication is the key-usually the customer service work that merchants need to do is simply to explain why the delivery is delayed, how to return the goods, or to answer questions about product selection and use. But sometimes when an order is sent out, it is likely to be a bad review by the guests. And bad reviews have a great influence on a product or even a business. The products are unsalable and the reputation of the merchants is damaged.

2. If we receive bad reviews or middle reviews, we encourage businesses to contact customers directly to solve any problems in this transaction. If the communication is proper and customers approve your solution, they will be happy to delete the bad reviews.

3. Use the software (Cool Bird Seller Assistant)

1. Create claim rule

Enter the intelligent evaluation page under evaluation management, and click Add Rule to create the evaluation conditions you need; Select the store to which this rule applies, name the rule, and check the buyers to be excluded.

2. Mail scene settings

Scene setting is the setting of mail triggering behavior. The system has three trigger scenarios: after the buyer places an order, after the seller delivers the goods, after the buyer receives the goods; When the status of each trigger scenario is on, an email requesting opinions will be automatically sent to the customers of the corresponding nodes.

3. Mail subject template

When choosing a scene, Cool Bird Seller Assistant provides a reference template for the seller's friend's email address. The seller can choose to use the template provided by the system directly or create his own personalized template.