When do travel agencies in Shanghai usually need to find part-time tour guides?

First, the tour guide's comprehensive knowledge: for the written test,

The main contents are as follows:

(1) Professional Ethics and Current Affairs Policy;

(2) Common sense of tourism laws and regulations;

(3) Basic knowledge of tour guides.

Second, the ability of tour guide service: for on-site exams, that is, oral exams,

The main contents are as follows:

(1) The explanation ability of tour guides;

(2) the standard service ability of tour guides;

(3) The ability of tour guides to deal with special problems and emergencies.

Foreign language candidates are required to take the "Tour Guide Service Ability" test in the language they apply for, and try interpretation (Chinese translation and foreign translation).

Examination time:

It is determined by each province according to its own situation. To take the local tour guide qualification examination, please check with the local tourism bureau.

Examination textbook

[Tour Guide Basis] [Tour Guide Practice]

[Policies and regulations] [Local tour guides]

About teaching materials

Can the textbooks bought this year still be used next year? This year's textbooks have been bought, but I don't want to take the exam this year. Can these textbooks be used next year?

Reply: It may change next year!

What documents do I need to register?

Answer: When registering, candidates should provide their ID cards, academic certificates (original and photocopy) and four recent one-inch bareheaded color photos to the local registration office. According to the requirements of the Provincial Tourism Bureau, the applicant must provide a recent health certificate issued by the county hospital.

About the exam questions

What are the exam questions about tour guide business, policies and regulations, and professional ethics? Where can I see such a mock exam? What's the key problem?

Reply: Please see the reply below for the types of questions. At present, there are no mock questions, but there are problem sets. In addition, you can sign up for a training class, so that you can review it in a targeted way!

Where is the annual inspection of the certificate?

I got the qualification certificate in a city in Hubei, but I changed my IC card in another city in the province. I want to be a tour guide in Yantai now, is that ok? If possible, where should my certificate be inspected annually? Or if I don't do it now, my certificate ...

Answer: Mandarin tour guide, who has obtained the qualification certificate of tour guide from other provinces, wants to work as a tour guide in Yantai. The registration procedure is the same as that of new candidates, except that they need to take an oral test instead of a written test. The IC card you originally applied for should be taken back by the local tourism bureau.

Standardized test questions

I would like to ask, in the multiple-choice questions in the written test, do you choose less or choose more without scoring, or do you get points if you choose less, but not if you choose more? In addition, how many questions are there in each examination subject, including single-choice questions, multiple-choice questions and true-false questions? thank you ...

Reply: The written test is a standardized test, and the main questions are as follows:

1, multiple-choice question: 90 questions, each with 0.6 points, totaling 54 points;

2. Multiple choice questions: 60 questions, each with 1 point, with a total of 60 points;

3. True or false: 60 questions, each with 0.6 points, totaling 36 points.

The whole article * * * contains 2 10 questions, 150 points.

Multiple choice questions, whether less or more, are not scored.

About the tourist guide card

Excuse me, are all tour guide cards registered in the place where the household registration is located? Are they all registered with the local tourism bureau?

Reply: Not necessarily in the place of household registration. The registration place is arranged by the local tourism bureau.

Why is the examination time different between Yantai and other places (Jining)?

Why is the tour guide exam time in Yantai 7-8 days earlier than that in Jining?

A: The Tour Guide Qualification Examination is a unified examination in the whole province. The written examinations in the whole province 17 cities were held on June 6th and 7th.

If it is a part-time job, how to arrange it at work?

If you want to do a part-time job, how to arrange it at work and where should you go?

Reply: Part-time tour guides are attached to the service guide center. Travel is mainly arranged by the travel agency to contact the tour guide or tour guide service center, and then go to the tour guide service center to go through the formalities of taking the tour group.

When will the oral exam be held? Jiaodong online netizen

Can I take the oral test only if I pass the written test? When is the oral exam usually scheduled?

Answer: the written test is over, and then the oral test is conducted. Only those who pass the written and oral exams can pass the exam. The oral test will be held after the written test.

Do I need to bring my own 2B pencil for this exam? Is the exam divided into a and b papers? If yes, is the passing score the same?

Answer: The exam comes with 2B pencils, which are divided into A and B volumes. The passing scores are all the same.

About training

What is the probability of training? Is the training content mainly based on those three books or counseling materials? What kind of tutoring should be implemented in foreign teachers' guidance?

Reply: The training course is mainly based on "Shandong Tour Guide Qualification Examination Textbook" and "Yantai Tour Guide Ci Selection". The counseling content covers the written test and interview of Putonghua, the written test of foreign language and the interview content of foreign language have not been involved yet!

Are the written test questions of foreign language candidates the same as those of non-foreign language candidates? Only use the language you reported for the live interview, not Chinese. Isn't there an evening class? Do you go to the neighborhood Committee to find out about your health?

Answer: the written test questions of foreign language candidates are the same as those of Putonghua candidates, but the language used in the oral test is different! At present, the training course only has daytime classes and is used on weekends. The second training course is scheduled for 18, 19, September 25th and 26th, and 65438+1October 4th, 5th, 6th and 7th, with a total of eight days. The health certificate must be issued by the county hospital.

On the Validity of Tour Guide Card

Can Yantai use the same difference?

A: The tourist guide card is universal throughout the country. If you go to other provinces as a tour guide, you must also take the local oral exam!

Tour guide cards are not reviewed for one year. Is it useless to review them every other year?

Thank you for your service.

Reply: the tour guide certificate must be inspected annually, and if it is not inspected annually, the tour guide qualification will be lost!

Excuse me, is there a difference in procedure and content between taking part-time tour guides and taking full-time tour guides? I am a college student and want to work part-time on weekends and holidays. Is there a market here? No work in winter? Are there many tourists in Yantai?

A: There is no difference between full-time and part-time examination procedures and contents. Part-time tour guides have a huge market and broad prospects. According to incomplete statistics, Yantai receives more than 10 million tourists every year!

Please show me your health certificate.

Does the recent health certificate have to be checked in a designated hospital to be valid? Is a new health certificate ok?

Reply: Applicants directly under the municipal government can issue health certificates by the following hospitals: Yantai Yuhuangding Hospital, yantai mountain hospital, Yantai Infectious Diseases Hospital, Yantai Cancer Hospital and Yantai Traditional Chinese Medicine Hospital. In order to facilitate the physical examination of tour guides in the city, the Municipal Tourism Bureau contacted Yantai Cancer Hospital and yantai mountain hospital, and the medical examination fee was 35 yuan/person (you can go to the Municipal Cancer Hospital and yantai mountain hospital for an fasting medical examination before 8:00 in the morning. Address of Municipal Cancer Hospital: No.98, Shihuiyao Road, which can be reached by bus No.9, 19, 44 and 46). Health certificate not accepted!

Is the registration time the same in the whole province?

I am a candidate in Jinan, and I didn't see the exam registration in Jinan online. Excuse me, when did I sign up for the Jinan Tour Guide Qualification Examination? thank you

Reply: There is little difference in registration time between cities. The deadline should be September 20th at the latest. As for the specific time of Jinan, please call Jinan Tourism Bureau for telephone consultation!

What is the admission rate of this year's tour guide qualification examination?

Reply: The annual admission rate is around 30%.

How much is the textbook?

How much is the textbook? Is there a make-up exam?

Reply: textbook fee 1 14 yuan. Take part in the training class and get a book, and the teaching materials will cost 84 yuan. According to the regulations of the National Tourism Administration, the make-up exam will be cancelled from 200 1.

Excuse me, are all the questions this year multiple-choice questions?

Answer: The written test questions are standardized, divided into three types: single-choice questions, multiple-choice questions and true-false questions, totaling 2 10 questions.

Age problem

Hello: Does the tour guide have an age requirement?

[Tour Guide Service Center] Reply: There is no age requirement, as long as you have a resident ID card and have a high school or technical secondary school education, there is no upper limit on age!

Educational requirements

Do you have any academic requirements for foreign languages?

A: The requirements for foreign languages are the same as those for Mandarin, as long as you have a high school or technical secondary school education.

Is the tour guide qualification exam twice a year?

How many times do you take the tour guide qualification exam a year? What time?

A: At present, the national tour guide qualification examination organized by Shandong Province is held once a year, about165438+1early October.

Foreign language examination place

I would like to ask, is the foreign language guide of Shandong Tourism School from Yantai or Jinan?

Answer: The foreign language exam is in Jinan, Shandong Tourism Vocational College (formerly Shandong Tourism School).

Can I take a part-time job?

As I said before, I can apply for a part-time job, but can I take care of it at work after I get the certificate? How to find a job after obtaining evidence?

A: Part-time tour guides can take tours on weekends and during the "May Day" and "Eleventh" Golden Week.

Comments on the test questions of tour guide exam

1: I have already worked, working in state organs. Can I take the tour guide qualification exam?

2. To take the tour guide qualification examination, you must attend the training?

3. Participate in training ~ Do I have to go every day?

4: Pei ...

Reply: 1. You can take the tour guide qualification examination.

2. According to the regulations of National Tourism Administration on voluntary participation in examination training, candidates can decide whether to participate in the training.

3. Participating in the training is a personal matter, and it all depends on personal awareness.

4. The training lasts for 8 days.

At present, our city has not stipulated what standard of Putonghua a tour guide must meet.

Where can I hang the tourist guide card?

After obtaining the qualification certificate, how to obtain the tour guide card? What are the advantages and disadvantages of hanging a tour guide card in a tour guide center or travel agency?

Reply: Procedures for first application for tourist guide card:

Apply to the local tourism administrative department with the travel agency or tour guide service center as the unit, and provide the following materials:

(a) pre-job training certificate issued by the tourism administration department;

(two) the applicant's "tour guide qualification certificate" and its copy (the original is for inspection only);

(3) The labor contract signed with the travel agency and its photocopy, or the certification document registered in the tour guide service center and its photocopy (the original is for inspection only);

(4) ID card and its copy;

(5) Apply for the registration form of tour guide card and fill it out as required.

(6) Two two-inch bareheaded color photos.

In addition, if you belong to the tour guide service center, you need to hand in a household registration book.

Tour guide certificate qualification examination

What documents do foreign college students need to register? Please be specific, thank you.

Answer: When registering, candidates should provide their ID cards, academic certificates (original and photocopy) and four recent one-inch bareheaded color photos to the local registration office. The "audit opinion" chapter on the registration form is stamped by the school!

How much is the annual fee for the tour guide card?

How much is the annual fee for the tour guide card? Isn't it easy to use without annual review? Can some big tourist attractions be free?

Reply: Annual examination fee for tourist guide card in 2003 100 yuan. If you don't participate in the annual review, the tour guide card will be invalid and you will lose the qualification to take a tour. At present, all major scenic spots in Yantai can be free as long as they have a tour guide card. Most other places can, but some places can't.

Number of national tour guides

Beijing 14548

Tianjin 3678

Hebei province 6257

Shanxi province 5473

Inner Mongolia Autonomous Region 1922

Liaoning province 7 144

Jilin Province 2 158

Heilongjiang province 8043

Shanghai 12293

Jiangsu Province 19887

Zhejiang province 12 10 1

An Wei Province 3797

Fujian province 7600

Jiangxi Province 6 195

Shandong Province 15 140

Henan Province

Hubei province 4244

Hunan Province 8 186

Guangdong Province 15398

Yunnan province 9000

Xizang Autonomous Region 190

Guangxi Zhuang Autonomous Region 7397

Hainan province 4589

Chongqing 442 1

Sichuan province 1 1329

Guizhou province 18 14

Introduction of tour guide qualification examination

First, the qualification registration of tour guides is carried out every September.

1. The specific registration conditions for tour guide qualification are:

China people and citizens love the motherland, support the socialist system, abide by the professional ethics of tourism, and serve tourists enthusiastically.

B. there is no record of illegal and bad behavior.

C. The educational background of foreign language candidates shall not be lower than that of foreign language majors and non-foreign language majors; Chinese (Putonghua, dialect) candidates have a high school education or above (including high school technical secondary school and vocational high school).

D. Good health and good facial features.

2. Anyone who meets the registration requirements can apply directly to the Guidance and Examination Office of the Tourism Bureau. Employees who have been employed in travel agencies are registered by travel agencies. The specific registration procedures are as follows:

A applicants should obtain and fill in the Registration Form for National Tour Guide Qualification Examination from the Guidance Examination Office of the Tourism Bureau.

B the personnel department of the candidate's unit (street office where the unemployed person is located) has passed the examination, signed opinions and sealed it.

C. When registering, you must show your ID card, provide a copy of academic credentials and check the original.

D the applicant shall provide the recent health certificate issued by the district and county hospitals and pay the relevant fees.

E. In order to adapt to the new situation of talent flow, qualified candidates are allowed to take the tour guide qualification examination in unregistered places. When registering, such candidates should provide the Temporary Residence Permit issued by the public security department of their temporary residence, and the current work unit will issue a confirmation letter and audit opinions. If there is no work unit in the place where the household registration is not located, you may not apply.

F Candidates who have obtained the Tour Guide Qualification Certificate (international social card only) have the same registration procedures as new candidates to apply for additional exams in other languages.

Two, the level of examination registration conditions are:

1, the tour guide level examination is the primary evaluation, intermediate examination and advanced examination. 1998 exam results prove that you should register for the make-up exam at the Counseling Examination Office of the Tourism Bureau.

2. Anyone who meets the "Professional Grade Standard for Tour Guides" can apply directly or be registered by the travel agency. -Those who have obtained the "Tour Guide Qualification Certificate" for more than one year can apply for the primary tour guide. —— Those who have obtained the "Primary Tour Guide Certificate" for more than two years may report to the intermediate tour guide. -"Advanced Tour Guide Card" will be changed from time to time.

3. For specific registration conditions and procedures, please refer to the Detailed Rules for the Implementation of Grading for Full-time Tour Guides.

Three, make-up candidates can rely on the previous year's transcripts and admission tickets directly to the Tourism Bureau to register. -Candidates who make-up exams in different places must hold a certificate issued by the guidance office of the tourism bureau where they apply.

Four, each candidate must prepare two (three) one inch bareheaded front black and white photos, posted on the registration form and admission ticket.

5. The training time and class form will be arranged according to the actual situation and will be notified separately.

Sixth, the tour guide qualification examination

1. The subjects of the national tour guide qualification examination are: policies and regulations, tour guide business, basic knowledge of tour guides, knowledge of Chinese language and literature, foreign languages and on-site tour guides. The scores of the above subjects are 100, and the examination time of each subject (except the on-site examination) is 2 hours.

2. Candidates applying for foreign language tour guides have five subjects: policies and regulations, tour guide business, basic knowledge of tour guides, foreign languages and on-site tour guides.

3. Candidates who apply for foreign language tour guides other than English, Japanese, German, French, Spanish, Russian and Korean have the same written test subjects as those who apply for Chinese tour guides, but the on-site tour guide examination must be conducted in the reported language.

Problems that tour guides should avoid when taking tours.

Tourism service is a cross-regional, cross-industry and cross-departmental systematic project, which may change the itinerary and cause accidents. As the executor of the tourism plan (full tour guide) and the executor of the tourism plan (local tour guide), we should foresee and plan ahead, which is avoidance. This kind of avoidance is not passive avoidance, but in accordance with the old adage of "everything is done in advance", prepare possible events and handling methods in advance, and make appropriate treatment to protect the interests of tourists. At the same time, it can also enable tour guides to better establish professional prestige among tourists.

Problems that tour guides should avoid

On the way to travel, tour guides communicate with tourists, explain knowledge, adjust emotions and communicate emotions. With good communication, we can establish a good relationship and make the whole travel process full of fun and the feeling of short meeting. A good tour guide has established a lasting friendship with tourists because of his excellent skills and high level. This is also an intangible asset, which directly affects future business. On the contrary, there are many problems with tour guides, which lead to contradictions or unpleasantness, directly affecting tourism and their prestige. Therefore, we must pay attention to avoid some problems with tour guides. To sum up, we should pay attention to four points:

(A) involving political content should be appropriate

China and foreign countries have different national conditions, different historical cultures and different political opinions, so different opinions will be formed in the process of tourism, and some even have great differences, which are difficult to bridge. As a tour guide, it is fundamental to state the country's position with your own mouth. Political content should be collected as soon as it is finished, and never participate in arguments or debates. For hostile provocation and malicious slander among tourists, we should stand firm, have a clear view, and confidently clarify it, and ask the other party to immediately stop topics unrelated to tourism. Even more, tour guides are not allowed to blindly follow foreigners and blindly agree, which is different from quality service and tourists first.

(2) Handle the relationship between religion and superstition.

Visiting temples, Taoist temples and churches is an integral part of the tourism festival. Tour guides should grasp the following principles in their tour guide work: first, introduce religion and China culture, and introduce the influence of religious art on people's thoughts to avoid becoming great and preachers; Second, don't use derogatory and offensive words in religious places, and abide by rules and regulations in explanation and courtesy; Third, superstitious things are more deceptive under the guise of "Yi" or "numerology". Don't participate in superstitious activities such as fortune telling, fortune telling and word testing among tourists. If tourists participate, they must also be discouraged. You are not allowed to boast that you can read palms, read eight characters, etc. And show your life to tourists. Fourth, tourists are generally not allowed to interfere in the activities of praying for blessings and avoiding evil spirits, such as praying for signs, playing divination, touching blessings, and seeking blessings.

(3) Avoid oily yellow films.

Tour guides should educate, inspire and guide people with profound traditional culture and healthy legends and jokes, and advocate enjoying healthy and elegant entertainment activities among tourists. At the same time, it is necessary to prevent the glib tendency of tour guides and communicate with tourists in an elegant way to avoid becoming glib social bastards. Low taste will not win the favor of tourists, but will be despised by tourists.

(D) to avoid silence and indifference

The tour guide doesn't explain, which is one of the complaints of tourists. There is a question of dedication and a question of happiness. One of the reasons is the lack of research on the contents of tour guides, especially on tour guides along the way. If you can't say it, you can't say the contents of several scenic spots. Usually, we should learn more business and increase the entry point and topic of explaining tour guides. The second is indifference and unwillingness to explain. Only when tourists ask can they say a few words reluctantly, which shows that the professional ethics of tour guides are not enough. Treat tourists according to their abilities, speak more pertinently, and try to win the favor of tourists.