Why does telephone customer service recruit people every day?

1 90,00 is too personal.

In the current company structure, management positions are basically occupied after 70-80, and the main force of labor output is after 90-00. They have no patience after 70-80, and are dissatisfied with the conservatism and rigidity of management. Frank personality, hate boring, can tolerate low wages, but can't stand the internal consumption, not bad money, a word is not right, just break up.

There are also many reasons for leaving: it is painful to leave after breaking up, far from home, taking over the family business, fortune telling that this industry is not suitable for leaving, grandma died and left, no one can leave, the office environment is not good, and I want to go out for a trip and leave.

The other party also complains that you can't understand him. "You really don't know me. If you don't ask, I won't say; Even if you ask, I won't say. " Awkwardly alienated. I cried sadly: we have ideals, but there is only injustice here!

2, customer service jobs are hard, but also labor-intensive industries.

No matter how many spotlights are put into intelligent software, customer service will remain a labor-intensive industry in the next five years. The characteristics are so obvious that grass-roots practitioners will have a lot of physical strength and time investment, but the return on output is very general.

24 hours online, 150 calls, 200 online customers are common. I don't even have time to go to the bathroom when I'm busy. The water cup was at hand, and I never picked it up. Pharyngolaryngitis, scapulohumeral periarthritis, cystitis and other occupational diseases will come to the front line to express condolences from time to time.

3. Finally, you can see the promotion space.

There is no room for promotion. As a senior student and a conscientious manager, I often quarrel with HR at the end of the year, just to add a promotion position to the customer service center next year. Debate over the position and salary of "Senior Customer Service Specialist". But the results are often unsatisfactory. The economy is not good, and it is not an export department. Employment count is in short supply and there is no quota.

Therefore, management sometimes has to draw a pie without conscience. Everyone who has been there knows, has seen and is used to it. Not to mention the basic employees, even the management is often drawn by the boss. They are all smart people who see through but don't find out, can understand and even understand.

The demand for talents is actually quite high.

Never underestimate the position of customer service. Although others always think that this position has low recruitment requirements, low salary, worthless and no status. But only managers can understand that good customer service is really omnipotent. Empathy, quick thinking, eloquence, persuasiveness, understanding of sales, logic, professionalism and reflection.

Answer the phone and you will know your level and understanding. Sometimes with a dull subordinate, I really want to strangle him first, and then strangle myself, because I don't want to be strangled by a client.

The low academic qualifications recruited are never in direct proportion to the high quality actually required. Contradictions can't be solved, because the conditions are there, and the methods are all temporary solutions. Only a little smart can be found, slowly cultivated, and then cultivated, the ugly duckling becomes a swan and flies away with great probability.

When we asked him how much value he could provide, the rhetorical question after 90-00 was: How much can you give me? This is normal.