The content of human heart management

The management of people's mind thinks that the management in line with China's national conditions should be the "management" of people's words and deeds, such as restraint, standardization and discipline, and the "management" of people's mind, such as combing, cleaning and echoing. Management is mandatory to ensure the standardization of the organization; Rationality is the guidance, which can glow people's endogenous strength. "Managing people and caring for people" is the essence of China's management-"People's Heart Management": a theory of people's heart management compatible with China's Confucianism, Taoism and Oriental thinking. By restoring the Book of Changes system to understand the world, analyzing the true features of oriental philosophy science, exploring the philosophical basis, cultural roots and methods of Chinese-style "managing people and caring for the heart", constructing the principles and systems of people's heart management suitable for contemporary China, and forming the "gossip model of people's heart management" under the holographic system of the Book of Changes (see figure).

People's thoughts are in a changeable state, such as yin and yang, and yang flourishes and yin declines. Appreciation management, character management, touching management, satisfaction management, mentality management, emotion management, understanding management and spiritual management (that is, the eight methods of human mind management) are for the good, truth and beauty of human mind, not evil, falsehood and ugliness. The yin-yang force of the eight methods of human heart management corresponds to the divination principle of Gankun Bagua, which constitutes a holographic system of human heart management. Each subsystem has achieved a branch goal of people's heart management: appreciating management, gathering people's hearts in a dry day, satisfying people's hearts in character management, winning people's hearts by moving management, keeping people warm from fire, understanding that management is smooth, spiritual management shocks people's hearts in Lei Zhen, emotional management is stable, spiritual management is pleasant, and gossip is gathered.

In the early days of China's reform and opening up, China management discipline was established by imitating or even copying American management theory, which played a positive role under the historical conditions at that time, making China's management theory exploration less detours. However, with the deepening of reform and opening up, with the development of economy, and with the increase of people's spiritual needs after the improvement of living standards, the cultural inadaptability, thinking inadaptability and way inadaptability in management are gradually revealed. The governance prescription prescribed by academic circles is to advocate and invest in "case localization", but this is only a case, not the localization of theory, concept, connotation and system, and it is a temporary solution, with little effect. China has a splendid civilization of 5,000 years, and at the same time, it also has the humanistic connotation accumulated by 5,000 years of civilization. It is logical to adapt to its management, but difficult to adapt to its management. The totem of western culture is a "cross", which has no curve but a straight line and is not good at winding paths leading to seclusion. The way of thinking under the influence of its culture can be simply summarized as "two-point straight-line thinking", pursuing uniformity; In China, the most important cultural totem is "Tai Chi Map", which has no straight lines but only curves and is not good at direct access. The way of thinking under the influence of its culture can be clearly summarized as "multi-point curve thinking", and its habits are round and flexible. China people are not surrounded by a strong sense of crisis because of lack of resources or being in an earthquake or volcanic zone like some island countries and small countries, but because of its vast territory and large population. Ideologically, China people don't think that "everything is reasonable", but often "everyone agrees that it is reasonable". People in China care more about spiritual things, such as "face" and "feeling" ... These behaviors and thinking habits are caused by history and forged by culture. Therefore, management in China can't be a "managing director" like western management-from Taylor's "scientific management" to henry mintzberg's "manager's role", from Mayo's Hawthorne experiment to peter drucker's "empiricism". The whole jungle of western management theory focuses on managing people and directors, and managing people is the most important thing-China's management emphasizes "managing people and caring for people". Words and deeds conform to the rules, people agree with the organization, and "things" can sort out the mess and achieve expectations; When the heart is absent, things are unclear. People's subjective consciousness is not only inherited from the brain, but also profound or heavy in cultural accumulation. The social environment in which people live has both the particularity of the times and the inheritance of history, so when encountering any same problem, the reactions and thinking of the East and the West are different. Based on this understanding, this book discusses management thoughts from the perspective of Chinese deep-rooted cultural inheritance (the influence of the holographic system of Yijing and Taiji thinking mode on China people).

Sinology in China has been inherited, changed and enriched for thousands of years, and there has never been a clear division of disciplines. Generally, it is often called "culture", and "Sinology" came into being in the late Qing Dynasty and early Ming Dynasty. The root of Chinese studies and the source of culture comes from the great book Zhouyi of the Chinese nation. From primitive humans to slave society, from feudal society to modern society, the philosophical thoughts of Taiji, Yin and Yang, Three Talents (the Unity of Heaven and Man), the June 4th Elephant and five lines of gossip involved in Zhouyi have profoundly influenced China's "governance", guided the development of China's Confucianism and Taoism, and shaped the unique cultural characteristics and thinking habits of China people. Therefore, China's management of "managing people and heart" is divided into three parts. "Managing" is implemented by the system and "managing" is based on people's will. Sorting out people's hearts focuses on sorting out good people's hearts and diligent humanity. Corresponding the eight principles of people's heart management with the five systems of talent management: knowing people, educating people, selecting people, employing people and retaining people, the five talent models of people's heart management are formed. If you listen to the terms I Ching, Yin Yang, Five Elements and Eight Diagrams, you will think that they are metaphysics and pseudoscience, a misinterpretation of China culture, an ignorance of I Ching culture and a biased understanding of China management. Confucianism and Taoism, which have influenced China for thousands of years, all developed from the Book of Changes, which is the deepening and extension of the Book of Changes. Although there are many dross in Confucianism and Taoism and their ideological connotations, it is difficult to conceal the great influence of their essence on China people's thought, culture and behavior. The application of Yin-Yang five lines of gossip principle to management conforms to the characteristics of China's workplace, the needs of China's workplace and the acceptance concept of China people.

To sum up, the theory of human heart management is an important measure to manage China, and managing China is an important foundation to realize the Chinese dream. Philosophical basis and ideological basis: the connotation of "human heart" and "management". The "human heart" referred to by the management of human heart is not the "human heart" in the physiological sense, but the "human heart" in the cultural environment of China. Personal opinion refers to people's feelings, wishes, conscience and heart, as well as attitudes towards people, things and things, as well as the thinking process and results of the human brain; As far as public interest is concerned, people's heart represents public opinion, social morality and public will. In terms of words, the word "human brain" is more suitable for managing people's minds, but the word "human brain" is not in line with the interpretation in China's cultural background. China people refer to "human brain" in a physiological sense, and "human heart" in a psychological sense. Therefore, when translating human heart management into English, "hearts" is obviously irrelevant; "consideration" expresses conscience and has only one meaning; "popular support" focuses on people's inner feelings, and "public opinion" focuses on the subjective feelings of the public; "The will of the people" is the will of the people, or refers to the feelings and aspirations of the people, and only expresses the meaning of "the will of the people". Mr. Xu Jinggang personally selected "Mind" as the English word of "people's heart" in "People's Heart Management". In English, "Mind" means "mind", which refers to reason, spirit, opinion, intelligence, memory and so on, as well as mind, concentration, care and attention. Although it is not very accurate, it can be roughly expressed.

Similarly, the meaning of the word "management" in human heart management should have two connotations: first, management is the combination of management and rationality. Management is discipline, control, jurisdiction and control, and response is command, command and control in the process of enterprise operation; The principle is sorting, cleaning, arranging and arranging, and the reaction is dredging, dredging, straightening, understanding, coordinating, cooperating, mediating and tuning in the process of enterprise operation. Reason is the most important activity in people's heart management, and sorting out the clue, mood and mentality is the core of management. In this sense, the tube is relatively stable, and the mechanism is constantly changing dynamically; Management is generally achieved through binding rules and regulations such as laws, regulations and conventions, but the rights brought by the position can generally be realized; Rationality needs a manager's realm, mind, wisdom and affinity, which can only be realized by the strength brought by the manager's personality charm. Second, management is ultimately self-management, guiding other members of the organization to achieve self-management. People's heart management is a kind of management art that obtains management effect from people's inner world, that is, people understand, awaken and perceive from the heart, and realize management goals with conscious thinking and conscious action. People who can't manage themselves, can't manage others and affairs well, and will achieve nothing in the organization, and may even become an obstacle to the growth or development of the organization.

The source of the power of human heart management lies in this word "reason". Starting from respecting people, based on the assumption that human nature is good, taking moral self-discipline as the core, taking the complementarity of yin and yang as the methodology, and aiming at the security and wealth of the people, a systematic management model of people's hearts is established. The concrete methods of "people's heart management" mainly include the new concept of harmonious management, such as appreciation management, understanding management, touching management, satisfaction management, character management, mentality management, spirit management and emotion management. The way and method to deal with people's frustration, instability and unfashionability is to realize these eight rules of people's heart management, with the goal of achieving smooth people's heart and harmony inside and outside the organization. The theory of people's heart management is based on a certain standard management. The theory of people's heart management itself has constraints and standard requirements for "people's heart", but it emphasizes people's self-discipline and self-regulation, and guides and requires people to strengthen self-discipline and self-regulation through people's heart management. The main purpose is to solve the problem of human strength in the organization, that is, the problem of manpower and stimulating people's initiative.

Obviously, the study of people's mind management is devoted to the management exploration of the influence of China traditional culture on China people's thoughts and behaviors. Mr. Xu Jinggang established a set of ideological system of people's heart management through innovation on the basis of discarding the rough and selecting the essence, discarding the false and retaining the true thoughts of Confucianism and Taoism, and combining the national conditions of modern China. In the past 20 years' exploration, he has completed a set of theories (theory of people's mind management), three breakthroughs (trilogy of people's mind breakthrough) and eight principles (methodology of people's mind management). A series of related works have been published, and long-term management consultation, management training, MBA education and academic discussion have been carried out on the platform of people's heart management, which has verified the thought and theory of people's heart management wstx in practical application. Furthermore, the holographic management theory and system with Confucianism and Taoism as the source of management philosophy, people's recognition as the basis of management thought and China's national conditions as the key to management system have been basically finalized. If western management is progressing from "material-oriented management" to "people-oriented management", then people's heart management is further deepened from "people-oriented management" to "heart-oriented management". If western management focuses on the skills of managing "body" with meticulous management, then the management of people's heart is the principle of managing "heart" with management wisdom. Mr. Xu Jinggang emphasized that China management should and must manage China, establish China's own management theory and system, and take China's management philosophy as its connotation.

As far as China people are concerned, from the perspective of traditional cultural inheritance and psychological characteristics influenced by it, and from the perspective of thinking characteristics brought by eastern religious culture and eastern totem culture, localized management means "managing people's hearts", "managing speech acts" and "managing people's hearts". The management accepted by modern China people is basically a Western-style behavior constraint. What is lacking is a Chinese-style "reason"-a "reason" that conforms to China's cultural heritage and thinking characteristics. On the whole, localized management emphasizes "reason" and manages people's minds. In addition, part of "management" focuses on using system constraints. Specifically, in the process of management, the focus is on process control and system implementation; The key part of "reason" is to manage people's hearts. On the issue of sorting out people's hearts, the focus is on people's identity, that is, the so-called people who win people's hearts win the world and the people's hearts are smooth.

1. The focus of management and rationality lies in rationality. Management should be both reasonable and reasonable, but in fact, the management circle focuses on the word "management" and forgets, omits and ignores the word "reason". The "rational" people pay attention to, clean up, dredge and sort out, and the curve thinking of China people makes the focus of management shift to the "rational" direction. What "manages" is people's words and deeds, which are bound and regulated by laws, regulations and systems. With all kinds of rules, the focus of the process is to realize them. In the process of implementation, people need to be willing to accept and implement, and people need to recognize and agree from the heart. Therefore, what needs to be sorted out is that people voluntarily accept the heart of "management". "Management" itself has a lot of work to do, such as sorting out the mess, managing money, managing directors, managing processes and managing relationships. China traditional culture is good at thinking, and many of its ideological connotations can be said to be the essence of China's philosophy, that is, the source of localized management philosophy; The splendid civilization of 5,000 years is actually about how China straightened out people's hearts. No matter what obstacles are encountered, China traditional culture has reasonable ideas and practices. Greater China, Yin and Yang, Five Elements, Universe and Eight Diagrams predict the future. These codes that manage people's thoughts are solved and expressed in a modern way. This book summarizes them into eight principles of human mind management, including appreciation management, character management, touching management, satisfaction management, understanding management, spirit management, emotion management and mentality management, which correspond to heaven, earth, water, fire and wind respectively. These eight natural elements correspond to "doing", "seeing", "reasoning", "training", "truth", "root" and "eight diagrams", and their divination and rhetoric meanings correspond to the specific methods of "reasoning" people's hearts. A key opens a lock, and a character needs a solution. This is the characteristic of China's state management.

2. The focus of management is the implementation of the system. As far as human nature is concerned, there are two attitudes towards "management": one is not wanting to be managed, and the other is that the ability to manage is almost innate. I don't care. It's more obvious in China. China people admire freedom at heart and don't want to be in charge. The feeling of being tied behind your back is the worst. Fortune-telling and geomantic omen derived from the Book of Changes are all related to this feature of China people. If you count a good life, you should take care of others if you are not in charge. If it is a bad one, it can definitely be resolved-as long as you pay; Good feng shui is that ancestors can manage people, and bad feng shui can only be managed by people. Therefore, to achieve the purpose of "being managed" and "managing others", we must look at Feng Shui, then move the ancestral graves, open new doors and set mirrors on the roofs. As long as you can manage others without being managed by others, you can do anything. Because life is good, feng shui is good, everything goes well, and when you get rich, you become a manager, and the manager has power and influence; Bad life, bad feng shui, can only suffer. Don't resist. You are a managed person and have no power or influence. Under the influence of this culture, people's instinct is to try their best to change, and change will make things easier. Therefore, "crossing the line" in laws, regulations and general rules. It is definitely not "dare not cross the line", but instinctively consider whether it can be bypassed. The second is to explore whether there is an edge crossing the line. The third is that when there is no way out except the line, it will try to cross the line a little bit, then gradually expand, and finally it is possible to cross the line. Under such a cultural inheritance and thinking mode, it is naive to expect China people to behave themselves after the establishment of the system, that is, to distort the meaning of management into something that does not conform to China people, and China people are "changing"; Push, do what you say makes sense "[1], and the flexible method is extremely ingenious. Therefore, the focus of China management is not how many management systems have been formulated and how many management norms have been established, but how many systems have been implemented and how many norms have been achieved. In other words, the implementation of the system and norms is the most important.

The innate management ability is also a characteristic of China people. You don't need to teach this, as long as you give him a "management" position, no matter how insecure he is, no matter how ignorant he is, it won't be long before the desire and power to command, command and control will sprout. Therefore, the bamboo on the prefix "Guan" can be removed, and it becomes the "official" who manages people. The bureaucratic tone will be too strong to be resolved, and the "off" will be blocked. Without the supervision above the "official", its nature will be exposed: it likes to be in charge of others and does not like to be in charge.

The only way is to implement rules and regulations, with supervision, progress, action, control and feedback.

3. The focus of rationality is people's identity. "Managing" people's hearts depends on whether they are together, upright, warm, smooth and stable, whether they can win people's hearts, whether they can please people and whether they can inspire people. This in turn corresponds to the eight principles of gossip and human heart management. In the final analysis, it is whether the result of "rationality" can be recognized by the people. Therefore, in the process of managing people's hearts, people's identity is the most important. From the perspective of the five elements, human identity is to achieve the five-element goal of knowing people, selecting people, educating people, employing people and retaining people. This principle of five elements of talents is actually another subsystem of Yi holographic management system. In general, China people are naturally unwilling to be loyal to others, which is one of the reasons why China people are said to be fragmented. Only when China people are moved by friendship and favored can they have loyal thoughts and behaviors, and so on. The so-called "a scholar dies for a confidant" and "a drop of water returns a spring"; Only when the mind is aware and aware of a certain thought, culture and concept will it have a sense of reverence and conviction for the symbolic meaning of this thought and culture, which is consciousness. However, in reality, the management side is often opposed to the managed side, which is not recognized by the managed side and cannot produce the sense of belonging, employee well-being, employee satisfaction and employee loyalty that some units dream of. The introduction of western "management" theories and methods has made China lose its original "management" ability, so management can never be put in place, and people's problems are becoming more and more troublesome, complicated and worrying. The Book of Changes constructs an elegant model of nature and the universe with the superposition of Taiji diagram, Taiji ball and infinite ball of the Book of Changes, and describes and depicts a single model with concise language and extrapolated pixels. Yin and harmony are extended to different times, such as heaven and earth, day and night, men and women and so on. These four images are Shaoyin, Shaoyang, Taiyin and Sun. In different periods, it can correspond to four directions, four seasons and four elephants respectively. The number of gossip corresponds to the eight principles of human heart management, that is, it forms a holographic management system with the characteristics of Confucianism, Taoism and Oriental thinking.

Doing divination for heaven is like: doing it up and doing it down. The implementation of people's heart management is to achieve what is called "masculinity, vigor and self-improvement" in the divination of cadres and branches. Positive appreciation is the key for superiors, leaders, officials, law enforcers, the rich and the rich to gain recognition from colleagues and subordinates; It is the only way to realize the profits embodied in the "six-year plan"-fullness, completeness, smoothness, success and prominence-and to achieve the cohesion of people's hearts. Appreciation is heaven, appreciation is an unchangeable principle, and it is very rigid. If you don't appreciate it, you can't do it. However, the divination is too rigid, easy to fold and contains images of insecurity. If it is applied to appreciation management, only unrestrained appreciation will make people get carried away and fail to achieve the effect of rallying people.

Kun Gua Kun is the image of the earth: pure Yin divination by Shang Kun and Xia Kun. The implementation of human heart management is to realize the bright, soft, true and virtuous life shown in Kun gua; People should have the ability to withstand setbacks and have an earth-like mind. They can be virtuous to Wan Li, or they can carry everything and run endlessly. Only in this way can progress be endless and smooth. This is the foundation of success: integrity: solid moral character and good character. Therefore, people's quality and virtue is the earth, which needs to be solid and firm, and must be able to accommodate mountains and rivers, storms, rain and snow, everything in the world and everything that the world can accommodate. It's just that the six hexagrams of Kun gua are all empty and broken, which is not suitable for light, publicity and arrogance. Instead, we should pay attention to character management, lay a solid foundation, and emphasize the revision of people's hearts.

Kanguakan is like water divination: heavy divination and eight net divination; People's satisfaction is the key to the implementation of people's heart management. However, things are unpredictable, people's hearts are predictable, and satisfaction is endless. Therefore, between satisfaction and dissatisfaction, there is a deep danger, just like the two hurdles of cantaloupe are very heavy, and the yang is trapped in the yin, which means danger and increased risk. Using divination principle to realize satisfaction management, we must be cautious step by step, satisfaction is positive, dissatisfaction is negative, Yang lost his way, danger is endless, unpredictable and the course is tortuous. In modern management, it is not an easy task to satisfy both the members of the organization and the customers (or customers), and it must be implemented with great cleverness. "Move with sincerity", although there are twists and turns in it, it can be successfully completed.

Deviate from divination. Away from fire: away from eight pure hexagrams; In the management of people's hearts, it is defined as touching management. Because divination is separated from the Ming Dynasty, it is bright and gorgeous, burning with fire and attached to unity; At the same time, the flame has the meaning of dispersion, parting and separation, which will make people sad. Pay attention to touching management, on the one hand, unite students, be emotionally touching, and infect yourself, others and everything with positive happiness; On the other hand, we should constantly add fire and light, so that people can start from gratitude, know how to be grateful, get used to being grateful, learn to be moved, know how to be moved, gather people's hearts with emotion, warm people's hearts, and embrace each other like from fire. However, the application of moving management has a proper degree and a "degree" to avoid being too active, mixed with sadness and joy, and emotional ups and downs are too painful. It is appropriate to make people feel warm.

Xun divination. For the wind, it is like eight pure hexagrams; Implement the management of people's hearts, such as "there is rigidity in softness, and the former wind will revive after it goes, and it will be endless, as soft as the spring breeze, and it will go with the wind." The key to obedience, obedience and downfall in management lies in mutual recognition between superiors and subordinates. The premise of recognition is communication, which needs to be carried out regularly, "each other is as soft as the spring breeze"; The result of recognition is understanding, calmly understanding others and other things, and making people "go with the wind." The harmony of people's hearts is a high level that all management should achieve. It's good to be tactful and proactive. But if you can't sit still or calm down, you will pass. Therefore, the wind is soft and smooth.

Shocked divination. Earthquakes are like thunder hexagrams: shake eight pure hexagrams under the upper earthquake; To implement the management of people's hearts, there must still be thunder and earthquake, just like divination and thunder overlap, and each other will remove the earthquake. People must be full of energy when walking in the workplace, just as people will jump up and look around when they are scared; When people walk in the workplace, there must be taboos, just as people are suddenly shocked by an earthquake and wake up with screams. People with spirit should always be vigilant and think twice before you act; People with spirit are full of energy and treat each other with sincerity; Spiritual management can inspire people, make contributions and gain great fame and luck. However, there will be twists and turns in earthquake divination, because the earthquake is like thunder, which means that the liver is prosperous and irritable, and panic cramps hurt the spleen and stomach; People show impulsive personality, which is easy to hurt the innocent.

Gen (gèn) is a mountain divination: eight pure divination; The implementation of people's heart management should be as steady as Mount Tai, as quiet as Mount Tai, and as thick as a melon. There are mountains outside the mountain, and the mountains are connected with the mountains. In the workplace, emotional fluctuations often affect decision-making and personnel relations. Especially in the face of excessive workplace pressure, emotional changes will be great and rapid. So you need to stabilize yourself through emotional management. If you don't move, don't move, stop and exercise restraint, you can look around and find out the pros and cons of the situation, and then you can be rational when making a decision. Only by being calm and steady can we achieve what we want and carry its burden. People's emotions are changeable and turbulent, and management makes people calm and calm, reaching the state of being as stable as Mount Tai, as quiet as Mount Tai, stopping and controlling, and stabilizing people's hearts.

Dugua Change Ze hexagrams: change eight pure hexagrams; Implementing the management of people's hearts, achieving visible happiness and being willing to look at people's happiness is the high realm. Modern people often feel that learning is a kind of pain, work is a kind of helplessness, and interpersonal relationship handling is simply a kind of torture. In the professional field, there is often no joy that makes people like and happy. Just like changing one's mind into Ze, Ze is a swamp, a cave, an abandoned cave, a dilapidated house, a pothole and a vertical and horizontal ditch. Therefore, the adjustment of mentality is an important task of people's heart management, which makes people in the workplace talkative and happy. Instead of cynicism and fighting each other. Mentality is very important. If you have a good attitude, you will be happy and upward, and if you have a bad attitude, you will be gloomy and downward.

Eight trigrams symbolize eight natural phenomena, namely, heaven, earth, thunder, wind, water, fire, mountain and mountain, and embody eight principles of human heart management in China. It should be noted that the eight pure hexagrams are interdependent, but the same sex repels each other. Although it is better than peace, there are internal conflicts and things can be done, but there are twists and turns. During this period, the human heart played a role. Through the management of people's hearts, we can carry forward the righteousness, produce genuine products, take the right path, and avoid backwardness and conflict at the same time.