Rules and regulations of fast food restaurant employees

Rules and regulations of catering staff (for reference only)

In order to cultivate employees' good quality, standardize employees' behavior and better adapt to the benign development of the company, the company's employee rules and regulations are formulated. All provisions of these rules and regulations are applicable to all managers and employees of the company; Except for some regulations, it also applies to all temporary workers in the company.

Chapter I General Provisions

Article 1 personnel policy

1. Establish and maintain a harmonious relationship between the company and employees.

2. Let every employee be proud of the company's policies, services and development.

3. Respect every employee, safeguard their dignity and pay attention to their development.

4. Select outstanding employees to hold management positions at all levels.

5. Arrange perfect training for each employee to improve their skills and efficiency.

6. Ensure that employees work in a safe, clean and comfortable environment.

7. Give each employee a reasonable reward and reward.

8. Serve employees and solve their worries.

Article 2 Working rules

1. The personnel management of the company is under the leadership of the general manager of the company, and unified management is implemented, which is the responsibility of cadres at or above the department level in each branch.

2. It is the company's personnel work principle to establish an organization with reasonable structure and clear responsibilities, formulate and improve various rules and regulations, arrange the right people to the right positions, and establish an effective talent attraction and employee incentive mechanism.

A, locker system:

1. Each employee is equipped with a locker for employees to use.

2. Wardrobe keys shall be uniformly distributed by the personnel department. If it is lost, it shall not be replaced without authorization, and the personnel department shall make unified arrangements and pay compensation according to the price.

3. Personal belongings should be stored in lockers and not brought into the work area.

4. Money and other valuables shall not be stored in the wardrobe, and our company will not be responsible for any loss.

5. Do not exchange lockers with others without permission.

6. Keep the dressing room clean. Damage to other facilities in the locker room, compensation according to the price.

When you leave the store, you should return the wardrobe key to the company.

2. Access the system:

1. Employees must go to and from work through the employee channel.

2. Do not take the passenger elevator for non-work needs.

3. Don't go in and out at will in the guest activity area.

4. Don't rest and sleep in the tourist activity area.

3. Catering system:

1. The company implements a fixed working meal system, and the personnel department makes and issues employee meal coupons every month.

2. The working meal lasts for 30 minutes, and all employees must have a civilized meal within the specified time range.

3. Employees are not allowed to drink alcohol during meal time, and are not allowed to bring any food into or out of the company.

4. Personal grooming standards:

1. Hair:

Do not dye exaggerated colors, wash and dress neatly. The standard of male hair is that the eyes are not covered in front, the collar is not covered behind, and the ears are not covered on both sides; Women's long hair should be coiled and fixed with a hairnet. Don't wear exaggerated hair accessories.

2. Face:

Refreshing and clean. Men are not allowed to grow beards and women are not allowed to wear earrings; Women need to wear light makeup, and are not allowed to wear exaggerated ornaments and unnecessary hand ornaments.

3. Hands:

No long nails, clean nails and no dirt. Female nail polish can only be colorless.

4. Feet:

Men wear black socks, change them every day and polish their shoes before going to work. Women should wear socks of the specified color, without hanging silk or breakage.

5. Smell:

Take a bath regularly, keep your body fresh, sweat-proof and odor-proof, don't eat smelly food before going to work, rinse your mouth after meals, keep your mouth clean and smell-free, and don't use strong perfume.

6. uniform:

When going to work, you must wear the required work clothes, wash them clean and button them all. The cuffs and trouser legs cannot be rolled up. Uniforms are only allowed during office hours. Employee name tag: wear a name tag to work. Before work, carefully check whether the famous brand is worn in the right place and keep it clean.

Verb (abbreviation for verb) Basic service etiquette:

1. When you meet a guest, boss or colleague in the business place, take the initiative to greet him warmly.

2. Always smile, always maintain the correct posture, sitting posture, walking posture and use standardized salute methods.

3. Talk to the guests in the right way and listen to them.

4. Do four things lightly-speak lightly, walk lightly, close the door lightly and operate lightly.

5. Walk on the right, don't cross in front of the guests, and don't overtake them.

6. Don't loiter in the workplace, don't get together and chat.

7. Use a unified answering language when answering the phone.

8. It is the most common, basic and common courtesy to make guests feel kind and warm.

Basic hospitality terms of intransitive verbs:

1. greetings: welcome, hello, good morning, good night, goodbye, please take care of me. It's a beautiful day today. Please go, leave, thank you, thank you, please come again.

2. Answer: Yes, I know.

3. decline: I'm very sorry, really sorry, really sorry to bother you.

4. Q: Excuse me, can you tell me?

5. Request: Please.

6. Apologize: I'm really sorry for my poor care. I am sorry to have kept you waiting. I'm sorry to bother you. Please pay attention in the future. A moment, please.

7. Quit halfway: It's rude.

8. Name confirmation: Excuse me, who's calling?

9. Answer: Yes, ok.

Chapter II Company Personnel Policy: Appointment, Recruitment and Employment

1. personnel policy:

Open recruitment and equal competition; Employ on the basis of merit, and set up posts based on quantity; Strengthen training, promote the superior and eliminate the inferior.

The appointment system of personnel at all levels of the company is as follows:

* Deputy General Manager, Department Manager, Store Manager, Chef and Deputy Chef shall be appointed and removed by the General Manager and reported to the Personnel Department for implementation.

* The foreman of each branch department shall be examined and approved by the store manager, and the department manager shall be appointed and removed, which shall be reported to the personnel department for execution.

* After the new employee is interviewed by the personnel department, he/she will sign a labor contract and receive on-the-job training for three months before he/she is officially hired.

One of the following circumstances shall not be appointed:

* Deprivation of public rights has not resumed.

* Persons who have committed criminal cases and been convicted.

* The wanted person is on file and has not been revoked.

* People who smoke opium or other drugs.

Poor health makes it difficult to be a worker.

*/kloc-people under 0/8 years old.

Employees employed by the Company shall meet the following conditions:

* Love the motherland, be loyal to the company and cause, have good conduct, abide by the law, and have a decent style.

* Good health, good appearance, neat clothes, generous speech and proper manners.

* Have good cultural literacy and strong acceptance.

* Have a good sense of service and be able to complete the tasks of this position seriously.

* Can speak Mandarin and have certain communication skills.

2. Recruitment principles:

The company implements the principle of open recruitment and merit-based admission for the society. The applicant shall truthfully provide all the required documents, certificates and related materials.

3. Recruitment procedures:

A. Personnel recruitment in each store needs to be filled out (personnel application form), and then uploaded to the company's personnel department, which will conduct recruitment. Those who pass the initial test will be sent to the managers of relevant departments for the second round of interview.

B. After the department manager has passed the interview, the personnel department will inform the applicant to have a physical examination on his own, and the personnel department can only arrange positions according to the Employee Registration Notice.

C. Managers above department heads and employees in key positions should be interviewed and approved by deputy general manager or general manager.

D the applicant shall provide the following information to the company before the trial training:

* Copy of ID card

* Job Application Form (Resume Form)

:: Work permits for migrant workers

* Health certificate (referring to restaurant staff)

* 4 recent one-inch bareheaded photos.

* Proof of academic qualifications

E. After the new employee reports for duty, the Personnel Department will fill in the accommodation application form, and the new employee will go to each branch with the application form, and the cadres of each branch will go through the accommodation formalities.

F. After the new employee reports for duty, each store will hand over the copy of the new employee's Goods Requisition to the personnel department for safekeeping, and the salary can only be settled after the employee leaves the company.

4. Employee probation period:

The salary of a probationer is already the salary of a regular employee. If the probationer performs well, his direct supervisor should fill in the appointment and dismissal of the probationer and upload it to the personnel department and the financial department for approval. If the probationer fails to perform well, his direct supervisor will dismiss him, and fill out the dismissal form in the personnel department and the finance department.

During the probation period, both the company and new employees have the right to choose both parties, and the company can dismiss employees during the probation period according to their performance and ability. After the probation period expires, the personnel department will conduct an examination in conjunction with the employing department, and those who pass the examination can become full members. After passing the examination, the company signed a labor contract with the new employee.

5. Sign a labor contract:

The employee will sign a labor contract with the company after examination and confirmation. The term of the first contract is 1 year, and the temporary contract is half a year.

6. Resignation and termination of the contract:

During the contract period, if an employee resigns, he shall submit a resignation report in the form of a written notice. If he fails to submit the report in advance, he shall pay the company a penalty equivalent to 1 month's salary according to the contract.

7. Departure procedures:

Before leaving the job, you must go through relevant formalities and return related items, including work clothes, famous brands, employee manuals, locker keys, time cards, etc. And hand over the work with the department and return the desk key and related documents. At the same time, it will be signed and confirmed by the relevant departments on the company's cargo list. After going through the resignation formalities in accordance with the regulations, the personnel department will settle the employee's due salary, compensate the unreturnable items according to the price, and pay the compensation for training fees and other due expenses.

8. Check-out and document retrieval procedures:

After the employee has checked out and left the store, the personnel department is responsible for completing the relevant employment procedures such as file withdrawal and contract cancellation within one month, and issuing the check-out certificate. The company will not pay any salary to employees who leave the store without the approval of the department and the personnel department, or leave without saying goodbye or submitting a resignation report.

Chapter III Post Specification:

1. Employees should obey the company's distribution and management in the spirit of mutual respect and love, Qi Xin cooperation, hard work, honesty and trustworthiness, and must not damage the company's image or reveal the company's work secrets. Those who violate these regulations will be dismissed immediately.

2. Don't browse web pages unrelated to business or log on to private QQ, watch movies or download songs during working hours. Employees have the obligation to stop and refuse outsiders to use the company's internal computers. CDs and floppy disks not owned by the company shall not be used in the company's network system.

Employees should take good care of the company's property. If any property is found in the company, it must be sent to the personnel department for registration. If it is not found, it will be handled according to regulations.

4. Smoking is prohibited in passages, elevators, restaurants, bars, entertainment places and other guest public places. Smoking is strictly prohibited in warehouses, kitchens, boiler rooms, computer rooms and closed-circuit television rooms. Smoking can only be carried out in designated areas.

5. All kinds of dereliction of duty:

Give verbal warning, written warning, dismissal and dismissal to employees who violate discipline and discipline according to the seriousness of the case.

A-level dereliction of duty: in case of any of the following acts, a verbal warning shall be given.

* Violation of appearance, appearance, manners and codes of conduct.

* Don't wear the work clothes stipulated by the company, and don't wear the employee's famous brand.

* According to company regulations, accessories are not allowed to be worn at work.

* on duty, chatting together.

* Eat food on duty.

* Make personal phone calls, do personal work, read books, newspapers and magazines while on duty.

* Don't greet or smile when meeting guests.

* Yawn in front of guests, dig your ears and nose, pick your teeth and comb your hair.

* Walk in front of guests, while others are talking.

* Talking loudly, whistling and humming in public places.

* Ignore the guest's questions or answer "I don't know".

* Run in the business premises and nail the soles of shoes.

* Bad attitude towards superiors and colleagues, and uncooperative work.

* Spitting, littering with scraps of paper, cigarette butts, fruit shells and other sundries.

* Stay and wander in the company's business premises after work.

* Slight economic losses due to dereliction of duty.

Grade B dereliction of duty: in case of any of the following acts, a written warning shall be given.

* doze off on duty.

* Failing to check the switches of electricity, gas and water when leaving the post, resulting in energy waste.

* refused to carry out the work arrangement of the superior.

* Violation of the company's smoking regulations.

:: Unauthorized distribution of workplace keys.

* Disobeying job transfer.

* Private use of other people's computers or playing games with company computers, browsing non-work related pages, etc.

* Ask the guests for tips.

* rude to guests and colleagues, swearing and swearing.

* Stealing food from companies or guests.

* Don't turn things left by guests or employees.

* Get too close to guests who are beyond the scope of work.

* Use the company's property, facilities and tools for personal use.

* Negligence in work causes certain economic losses.

* The sense of responsibility is not strong, which leads to mistakes and guest complaints.

* Other serious negligence of a similar nature.

Class C dereliction of duty: anyone who commits one of the following acts will be given a serious warning, and if the circumstances are serious, he will be dismissed.

* Quarrel with guests and colleagues.

* Deliberately damage or waste the articles of the company, guests and colleagues.

* Stealing property from guests or colleagues.

* rude, insulting or beating others.

* Ignoring the public interest for personal benefit, seriously damaging the interests of the company.

* Participating in gambling, acting as a pimp, introducing sex workers and other illegal activities.

* Drink or lie down to sleep while on duty.

* Taking advantage of his position, accepting bribes or offering bribes to others.

* Dereliction of duty, violation of operating procedures, resulting in serious consequences.

* Unauthorized disclosure or provision of company internal information (original product price, customer files, wages and benefits) and trade secrets.

:: Any form of corruption.

* Enable corporate finance privately or provide convenience for others privately.

* Unauthorized private key of the key part.

* Violation of fire and safety regulations is serious.

* Violate any criminal, public security and other national laws.

* Other similar gross negligence.

6. absenteeism:

Employees who fail to go through the leave formalities or fail to go to work after leave, or fail to come back to work on time after leave is approved, will be treated as absenteeism. Employees shall not be absent from work without reason, and those who have been absent for three times shall be dismissed.

Chapter IV Treatment

Article 1 Unless otherwise specified, the employees of the Company shall be treated according to the articles in this chapter.

Article 2 The salary standard of employees of the Company is shown in the following table:

location

basic salary

allowance

bonus

Full attendance reward

Annual bonus

Communication cost

Article 3 Date of settlement and payment of wages of employees of the Company:

1. Employee's salary shall be settled on a monthly basis, and the settlement date is from 1 to 3 1.

2. The date of employee salary payment is: the following month 10.

Article 4 The year-end bonus for employees shall be paid in accordance with the following provisions:

1. After three months of service, the year-end bonus will be paid monthly according to the proportion approved by the company.

2. If the service is less than three months, the year-end bonus will not be issued.

Article 5. The salary of new employees shall be calculated on a daily basis from the date of arrival.

Article 6 The wages of employees with salary increase or salary decrease shall be calculated on a daily basis from the effective date of the personnel order.

Chapter V Dispatching and Vacation

Article 1 dispatch

1. The company can assign the employees' jobs or service places at any time according to the business needs, and employees are not allowed to make excuses.

2. The transferred personnel shall account and report according to the time limit. A supervisor who is overdue for one day shall be deemed to have resigned voluntarily.

3. The wages of transferred personnel shall be calculated on a daily basis from the date of new work (including other bonuses).

Article 2 Vacation

1. According to national laws, the following dates are legal holidays:

2. The rest time of the above holidays is determined according to the actual situation, which can be adjusted or treated as overtime, and implemented according to the overtime management system.

3. Employee leave shall be handled in accordance with the following provisions:

A. Personal leave-

If you have to do something for personal reasons, you can ask for personal leave, but it shall not exceed five days per month and thirty days per year. Personal leave must be approved by the department manager or person in charge in advance. Those who don't come privately will be treated as absenteeism. The authority of the department head is to report to the department manager for approval one day, one day or even three days, and it needs to be reported to the company's personnel department for more than three days.

B. sick leave:

Sick leave requires a certificate issued by a municipal hospital or a specialized hospital, which is valid after being approved by the department manager. The sick leave form needs to be sent to the department in advance, otherwise it will be invalid and will be treated as absenteeism. In case of emergency, call the relevant departments on the first day, and the note will be delivered the next day.

C. marriage, bereavement and maternity leave:

You need to submit a written report in advance, and after the department manager agrees, report it to the company's personnel department for approval before you can take a vacation.

D. Family visit leave

After six months of service in the company, you can enjoy paid family leave for three days, and after twelve months of service, you can enjoy paid family leave for six days. The excess is treated as personal leave.

E. official leave

Because you take the qualification training exam organized by the government, you can have a public holiday, and the holiday can be determined according to actual needs. (Qualification examination and training should be related to their occupation).

F. Work injury leave:

You can ask for work-related injury leave, but you must show your hospital certificate. Holidays are determined according to actual needs.

4. If the leave is overdue, it will be treated as absenteeism (except for the extension of leave).

5. Payment:

A. If a month's accumulated personal leave exceeds five days, no bonus will be paid for that month. If the personal leave has accumulated for more than 30 days, the year-end bonus will not be issued.

B. Employees shall fill in the leave form and submit it, and the leave can only be taken after being registered by the manager. Anyone who leaves his post without permission or continues to ask for leave without approval, except those who are temporarily seriously ill or have a major accident proved to be true and make up the leave within three days afterwards, is regarded as absenteeism.

6. Employees' leave shall be submitted for approval according to the following provisions:

A the leave of the deputy general manager, department manager, store manager, chef and assistant chef shall be approved by the general manager.

B. The leave of the head of each department in the mall shall be reported to the department manager for approval.

C leave of employees at all levels in the store shall be reported to the manager for approval.

7. Employees should fill in the leave slip regardless of whether they take leave or not, and explain the reasons in writing.