What should I do if I buy something on Taobao and don't get it? Where will these things be sent?

If you can't get it by express delivery on Taobao, you can have the following solutions:

1. When delivered by express delivery, the courier will deliver it directly to the delivery address if it can be delivered directly.

2. If you need to go downstairs to pick up the goods, the courier will usually call the recipient downstairs and contact the recipient to go downstairs to pick up the goods. If you can't pick it up at this time, you can contact the courier to send it another day, or let the courier put it in a place where the unit or community can sign for it, usually the guard room or the front desk.

3. If the unit or community where the receiving address is located has a courier cabinet, the courier will put the courier into the courier cabinet, and the recipient can pick up the goods by himself within the agreed time period, usually about 24 hours.

4. If there is no similar courier cabinet nearby, or it is not convenient to sign for it in a short time, you can contact the courier by phone, save the courier at the courier point, and go to the courier point to pick it up when it is convenient.

Extended data:

New signature rule

The national standard for express delivery service, which came into effect on May 20 12, explicitly stopped the provision of "sign before inspection", which has been criticized by consumers and is expected to end.

The National Standard for Express Service, which came into effect on May 12 and 1, stipulates that when a courier company delivers an express mail to the recipient, it shall inform the recipient to receive it in person. For payment collection express, online shopping, TV shopping, mail order and other express mail, the recipient can check the contents before signing.

At the time of acceptance, the appearance and quantity of internal parts can be counted, but the internal parts cannot be tried out or the product function test can be carried out. This provision means that express delivery companies will have no right to ask consumers to "sign before inspecting".

Claim for delay in express delivery

On May 1 day, 2065438, the national standard of express service series was officially implemented. According to the standard, even if the courier fails to arrive in the same city for 3 days and in a different place for 7 days, even if it is completely delayed, you can claim compensation from the courier company.

20 12 From May 28th, online shopping encountered difficulties in delivery, and the door-to-door delivery was not on time during holidays. If it is not delivered for more than 3 days, the maximum compensation for each express delivery is 10 yuan. Led by China Express Association, nine domestic express delivery companies signed a strategic cooperation agreement with Tmall, the largest e-commerce online shopping platform in China, to create a new standard of e-commerce socialized logistics.

On May 28th, 20 12, strategic agreements were signed, including domestic EMS, SF Express, Shentong, Tong Yuan, Zhongtong, Dayun, ZJS, Best Express and HNA Tian Tian, which basically covered the first-line logistics camp in China, and the express delivery business accounted for more than 90% of the whole domestic online shopping express market.

The agreement includes more than 5,000 inter-city lines "next day arrival" and nearly 4,000 "1 ~ 3 days limited arrival" services. If it is not delivered, the consumer shall be compensated for the courier fee of 5 ~ 10 yuan.

The delay compensation shall be exempted from this service fee (excluding additional expenses such as insured price). If the direct value loss of internal parts is caused by delay, compensation shall be made according to the loss or damage of express mail.

In case of delay, loss or damage of express mail, consumers can complain to the courier company first. If the enterprise prevaricates and is not satisfied with the result, consumers can complain to the management department.

References:

Express _ Baidu Encyclopedia