Property complaint telephone number

In case of property problems, you can directly call the Municipal Housing and Urban-Rural Development Bureau at 23 1770 1, the Property Management Office at 3239823 and the Property Promotion Office at 3239864.

First of all, it should be clear that the legitimate rights and interests of the owners have been damaged, and there has been a dispute with the property service enterprises. The solution can be targeted complaints.

If you have any complaints about the price charged by the property, please call 12358 to report the complaints or report online through the online price reporting system of 12358 price supervision platform. Or call the local housing and construction bureau or the housing management office to complain.

What are the precautions for the property company to reply to the owner's complaint?

1, patience

Owners who often deal with unreasonable complaints are usually emotional and often unable to express their feelings because they are eager to express themselves, so you must listen to their stories patiently and leave yourself enough time to prepare your reply.

Step 2 be careful

In the process of listening to the host, you must be careful and pay attention to important details, which will usually bring you greater advantages.

3. Listen before you speak

As the saying goes, know yourself and know yourself, so you must abide by this law, let the host talk enough first, and never interrupt the host. As the saying goes, if you talk too much, you will lose it. Listen patiently, wait patiently for the other person to say something wrong in the process of listening and speaking. With the help of his saying something wrong, go out and ask your subordinates to pour him a cup of tea, so as to get the upper hand and make you more meaningful.

4, speech language should pay attention to discretion.

Polite hospitality is a necessary condition for handling complaints. Stay calm and polite, speak clearly but clearly enough, and have an amiable tone. Never contradict your master.

5. Don't nag the host about the details.

As the saying goes, harmony is more important, don't argue with your master. Even if you have the upper hand in a certain detail, you will often not get a satisfactory result in the end, let alone persuade the owners endlessly, otherwise it will often have the opposite effect.